complaint·November 27, 2023

Investigations revealed: Allegation: Facility is not following infection control protocols. It is alleged that the reporting party stated facility is not following infection control protocols. During an unannounced facility visit, LPA Richard interviewed six (6) staff and six (6) residents Based on the department’s interview with the Administrator and staff (S1-S6) all denied the allegation. LPA interviewed three (3) full time caregivers (S3, S4 and S5) who provide direct care to residents stated wearing a mask while around with residents inside the resident’s room is a must, especially if the resident tested positive for Covid-19 in the last two weeks. The administrator stated we are following Covid-19 protocols. We care about our residents well being. We always tell our staff to check if a resident feels sick to assist them. LPA Interview with residents (R1-R6), all residents denied the allegation facility is not following infection control protocols. Residents stated that the staff always wearing masks when they enter their room. LPA observed S4 and S5 were wearing masks while working inside the resident room. Based on observation, interviews and record reviews, there is not sufficient of evidence to corroborate the above allegation. Based on interviews, and observation the Department did not find sufficient evidence to support allegation Although the allegation may have happened or are valid, there is not a preponderance of evidence the alleged allegation did or did not occur, therefore the above allegation facility is not following infection control protocols is found to be Unsubstantiated Exit interview was conducted A hard copy of the report was provided to administrator Lewis Ernest.