complaint·March 8, 2024

The details of the complaint alleged that the facility staff does not safeguard residents’ personal items because another resident is stealing from them. On 03/07/24, from 09:00am-02:00pm, LPA interviewed staff (S1-S4) and residents (R1-R10) regarding the allegation. 3 of 4 staff confirmed the allegation that Staff does not safeguard resident's personal items. The majority of the staff interviewed stated that there is an issue with one of the residents stealing from other residents. S1 stated that the resident involved in the ongoing theft has been counseled on the issue repeatedly and ultimately the facility had to issue an eviction notice to the resident. LPA interviewed R1-R10 about the allegation that Staff does not safeguard resident's personal items. 7 of 10 residents confirmed the allegation and stated that there is theft in the facility. Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation: Staff does not safeguard resident's personal items , are found to be Substantiated . California Code of Regulations, Title 22, Division (6) and chapter (8) are being cited on the attached LIC 9099D. Deficiencies are issued and plans of corrections were discussed. Note: *Citations not cleared by the due date will be a $100 fine assessed for each citation until it is cleared. Civil penalties will continue to accrue until Proof of Corrections (POC) is cleared. * Allegation # 2- Staff did not address resident's abusive behavior. The details of the complaint alleged that one of the residents at the facility has abusive behavior toward other residents and the facility does not address that behavior. On 03/07/24, from 09:00am-02:00pm, LPA interviewed staff (S1-S4) and residents (R1-R10) regarding the allegation. 3 of 4 staff confirmed the of allegation that Staff did not address resident's abusive behavior. The majority of the staff interviewed stated that there has been a problem with abusive behavior from one of the residents toward other residents in the facility. LPA interviewed R1-R10 about the allegation that Staff did not address resident's abusive behavior. 7 of 10 residents confirmed the allegation and stated that a resident in the facility has been abusive verbally and physically towards them and others at one time or another. Based on interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation: Staff did not address resident's abusive behavior , are found to be Substantiated . California Code of Regulations, Title 22, Division (6) and chapter (8) are being cited on the attached LIC 9099D. Report continued on LIC9099-C Deficiencies are issued and plans of corrections were discussed. Note: *Citations not cleared by the due date will be a $100 fine assessed for each citation until it is cleared. Civil penalties will continue to accrue until Proof of Corrections (POC) is cleared. * Allegation # 3- Staff does not prevent resident from hoarding various items. The details of the complaint alleged that the facility is not preventing the resident from participating in hoarding tendencies. On 03/07/24, from 09:00am-02:00pm, LPA interviewed staff (S1-S4) and residents (R1-R10) regarding the allegation. 4 of 4 staff confirmed the allegation that Staff does not prevent resident from hoarding various items. All staff interviewed stated that there is an issue with one of the residents’ hoarding items in their room. Staff stated that they must go in the room weekly and check that it isn’t getting to crowded with items and take those items that are not needed and dispose of them. LPA interviewed R1-R10 about the allegation that Staff does not prevent resident from hoarding various items. 7 of 10 residents confirmed the allegation and stated that there is a resident who hoards items in their room and the staff and housekeeping had to go in to clear the room out. Based on interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation: Staff does not prevent resident from hoarding various items , are found to be Substantiated . California Code of Regulations, Title 22, Division (6) and chapter (8) are being cited on the attached LIC 9099D. Deficiencies are issued and plans of corrections were discussed. Note: *Citations not cleared by the due date will be a $100 fine assessed for each citation until it is cleared. Civil penalties will continue to accrue until Proof of Corrections (POC) is cleared. * Allegation # 4- Staff does not keep the facility free of roaches. The details of the complaint alleged that the facility has roaches because of a resident’s hoarding tendencies, which the facility does not address. On 03/07/24, from 09:00am-02:00pm, LPA interviewed staff (S1-S4) and residents (R1-R10) regarding the allegation. 2 of 4 staff confirmed the allegation that Staff does not keep the facility free of roaches. Half of the staff interviewed stated that they have seen roaches, but the facility does have a pest control company that comes out every two weeks to spray for pests. LPA interviewed R1-R10 about the allegation that Staff does not keep the facility free of roaches. 8 of 10 residents confirmed the allegation and stated the facility has a problem with roaches. LPA reviewed the pest control plan and service is being conducted bi-monthly to control the problem. Report continued on LIC9099-C Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation: Staff does not keep the facility free of roaches , are found to be Substantiated . California Code of Regulations, Title 22, Division (6) and chapter (8) are being cited on the attached LIC 9099D. Deficiencies are issued and plans of corrections were discussed. Note: *Citations not cleared by the due date will be a $100 fine assessed for each citation until it is cleared. Civil penalties will continue to accrue until Proof of Corrections (POC) is cleared. * An exit interview was conducted with Guadalupe Delgado, Leave Concierge. Plans of corrections were discussed, and a copy of this report and appeal rights were provided.