complaint·March 27, 2025

The investigation revealed the following: Allegation: Staff do not treat residents with respect The complaint alleges that a resident had dropped her knife on the floor, a staff picked it up and threw it back on her table. On March 27, 2025, LPA conducted interview with Facility Administrator (A1) who denied allegation and stated that all staff are trained on resident’s rights and there has been no reports of residents not being treated with dignity and respect. Lastly, A1 stated that disciplinary action would occur if a staff member was found to have not treated a resident with dignity and respect. On March 27, 2025 between 10:15am-12:15pm, LPA interviewed staff #1-6 regarding the allegation, of those interviewed, 6 out of 6 denied the allegation; 6 out of 6 denied ever witnessing any other staff member picking up a utensil that was dropped and throwing it back on the table. Lastly, 6 out of 6 stated that they have been trained on resident rights and treat all residents with dignity and respect. On March 27, 2025 between 12:17pm-12:45pm, LPA interviewed Resident #1-6 regarding the allegation, of those interviewed, 5 out of 6 denied allegation and 6 out of 6 stated that staff treat them with dignity and respect. Page 2 of 2 On March 27th 2025, LPA observed meal service between 12:00-12:15. LPA observed that the Residents were treated respectfully, and servers practiced safety precautions. They wore gloves, hair nets, On March 27, 2025, LPA reviewed and obtained a copy of client’s rights in service training certificates in addition to food handler’s certifications. Based on the information provided, observations made, interviews conducted, and analysis of service records, LPA found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies were cited. Exit interview was conducted. A copy of this report was provided to Wellness Director Tamara Gant. Page 3 of 3