complaint·January 7, 2026

The investigation revealed the following: Allegation: Licensee does not ensure facility is free of pests. It is being alleged that there are spiders and roaches in the kitchen. It is also being alleged that there are roaches in a couple of rooms on the second floor, and in the housekeepers carts. On 01/07/26, LPA Gonzalez conducted interviews with S1-S7. Of those interviewed, 6 out of 7 staff denied the allegation. out 5 staff said pest control services are provided monthly. 6 out of 7 staff said the facility is kept clean and sanitary. On 01/07/26, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 5 out of 6 residents said the facility is free from pests. 5 out of 6 residents said they have not observed any roaches in their rooms or in the facility. 6 out of 6 residents said the facility is kept clean and sanitary. On 01/07/26, LPA Gonzalez interviewed W1, a service representative from Dewey Pest Control. W1 stated the facility has an active service contract for weekly pest control services. W1 reported that services were completed on 11/18/25, 11/25/25, 12/02/25, 12/09/25, 12/16/25, 12/23/25, and 01/06/26. On 01/07/26, LPA Gonzalez conducted a review of records, LPA reviewed pest control service invoices from Dewey Pest Control dated 10/29/25, 12/16/25, and 12/26/25. Documentation reflected that general pest control services were performed on the referenced dates. On 01/07/26, LPA and William Boles conducted a tour of the facility and inspected rooms #210, 211, and #212 on the second floor, as well as the kitchen and common areas. LPA observed the inspected areas to be clean and free of pests. Based on observation, records reviewed, and interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is unsubstantiated. Continued on LIC9099-C Allegation: Staff are not fingerprint cleared. It is alleged that staff are working in the facility without background clearance or may have felonies. On 01/07/26, LPA Gonzalez conducted interview with S1-S7. Of those interviewed, 7 out of 7 staff denied the allegation. On 01/07/26, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 6 out of 6 residents could not corroborate the allegation. On 01/07/26, LPA Gonzalez conducted a review of facility records. Five personnel files were reviewed and observed to be in order. LPA reviewed the Personnel Report (LIC 500) dated 01/07/26 and verified that all five staff members were cross-referenced through the Licensing Information System (LIS 531) and the Community Care Licensing Guardian System. Results confirmed that all staff members have obtained criminal record clearance. Additionally, it was verified that all five staff members successfully completed the criminal record background check as required by Title 22, Section 81019 (Criminal Record Clearance). Based upon records review and interviews conducted, the findings indicate that, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted and a copy of this report was provided.