complaint·January 21, 2025

The investigation revealed the following: In regards to the allegation: "Staff handled resident in a rough manner." It is alleged that a staff pushed and shoved R1 on a daily basis. Specific details of the alleged i ncident were not provided. Interview conducted with (3) of (3) staff members all denied the allegation. Staff members interviewed indicated that they have never pushed nor shoved any resident nor have they observed any other staff member push/shove any of the residents. Staff interviewed also stated that they treat all residents with respect and they received zero tolerance policy, elderly abuse and mandated reporting training yearly. S1 stated that R1 was admitted to a specialized hospital approx. 2 months ago due to exhibiting behaviors of mental health concern such as confusion, anxiousness, medication refusal and food refusal. (2) out of (5) residents interviewed also denied the allegation. Interviewed residents indicated that facility staff treat them with dignity and they feel safe at the facility. Residents interviewed also indicated they have never observed staff members push or shove any of the residents. Therefore there was insufficient evidence to corroborate with the allegation. Based on statements and interviews conducted with residents and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview and a copy of this report was provided to the Acting Administrator, Jose Umana.