complaint·November 14, 2024

Per residents' interviews, four (4) out of four (4) residents could not corroborate the allegation. Three (3) residents stated staff helped them to arrange transportation to medical appointments. One resident said resident's responsible party arranged the transportation from the resident. Per staff interviews, all three (3) staff denied the allegation. It revealed staff assisted three (3) residents to arrange transportation to and from doctors’ appointments and one resident had the responsible party to arrange for the resident. Per record review, the incident report dated 10/28/24 indicated resident’s transportation was arranged by the responsible party but the driver failed to pick up the resident after the doctor appointment. Therefore, the responsible party called 911 for help. Thus, staff did not fail to arrange transportation for resident following doctors visit. Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegation mentioned above. Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with administrator Steven and findings were discussed. A copy this report was provided at the time of visit.