complaint·November 26, 2024

Per resident interviews, four (4) out of four (4) residents could not corroborate the allegation. All residents stated they were able to return to the facility after discharged from hospitals or medical appointments. Per staff interviews, all three (3) staff denied the allegation. It revealed staff would accept residents from hospital upon discharged if the residents' care needs were within the level of care that the facility could provide. Per administrator, Thang Duong, explained, resident#5's level of care had changed which was above the level of care the facility could provided. Per record reviews, administrator was unable to provide any medical assessment, proof of medical changes/prohibited health condition, or any documents showing resident#5's level of care was changed or changed to the level above the care that the facility could provide. As of today, 11/26/24, the facility has not accept resident#5 back to the facility. Thus, the facility violated resident's personal rights. Based on LPA observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 & Chapter 8, are being cited on the attached LIC 9099D. Exit interview held with staff#3 (S3). A copy of the report and appeal rights were provided.