complaint·January 6, 2026

(continued from 9099) Allegation: Facility refused to accept resident back after hospitalization . It is alleged that on 12/28/2025 at around 1:00am, resident was brought back to facility by hospital transportation and was refused entry into the home. LPA interviewed three (3) staff, and all three (3) staff denied the allegation. All three staff stated that resident was allowed to come into the home. LPA interviewed three (3) residents, and all three (3) residents could not corroborate the allegation. R1 stated R1 was allowed entry when R1 arrived from hospital. R3 stated R3 was awoken when R1 arrived because R1 was being loud. R3 stated it was around 1:00am when resident arrived and allowed entry. There is not enough evidence to substantiate this allegation. Allegation: Staff not observing residents for changes in condition. It is alleged that staff are not checking in on resident to observe changes in conditions. LPA interviewed three (3) staff, and all three (3) staff denied the allegation. Staff stated that they do check on residents and if residents need assistance, they can push the call button to get help. LPA interviewed three (3) residents and two (2) of three (3) residents could not corroborate the allegation. One (1) resident stated that staff do not check on resident but did not provide witness, evidence or the change of condition to support this allegation. LPA observed staff providing care to residents during visit. One resident stated staff are always checking on residents. There is not enough evidence to substantiate this allegation. Based on statements, interviews conducted with staff, residents, review of resident's file and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview was held, and a copy of this report was provided.