complaint·February 17, 2026

Three of three staff interviewed deny this allegation. Staff stated they speak to all residents with respect and dignity and only raise their voice while speaking slowly to direct the residents who are hard of hearing. Staff stated they have never been rude or used anger towards the residents or the residents' needs. Staff stated they treat all the residents with kindness and love. Four of five residents interviewed cannot corroborate this allegation, according to residents interviewed stated the staff treat the residents with dignity and respect and treat the residents like family. Based on observations and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: Staff do not follow infection control protocol. It is alleged that the facility staff are not following the infection control plan and facility staff are not changing their gloves between residents. Three of three staff interviewed deny this allegation. Staff stated there are enough gloves and masks on hand. Staff stated they are changing gloves after assisting each resident, serving meals, cleaning the residents’ room and providing incontinent care. Staff stated they are using twelve to fifteen gloves each staff person per day, staff deny using the same gloves to assist residents. Staff stated using same gloves is unhealthy and against the infection control rules. Four of five residents interviewed could not corroborate this allegation. Residents interviewed stated they did not know of the infection control plan. Residents stated observing staff use gloves while assisting the residents with their assisted daily living needs. Review of the facility infection control plan outline infection control practices and semi-annual training. Gloving requirements are administered while assisting residents with grooming, incontinent care, and administering first aid. PPE products and supplies are kept at 3 months minimum supply. LPA Vaid observed staff changing gloves after assisting residents and tending to the residents needs. Based on observations between staff and residents, records review and interviews although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of the licensing complaint report was given to Administrator Glen Oriemo.