Complaint·December 6, 2022

Continued from LIC9099... Additionally, there was a reminder located on the kitchen refrigerator of the facility reminding staff to take R1 to brush their teeth daily and clean their fingernails as well. R1’s Physician’s report dated 4/1/2022 determines that R1 has a diagnosis of Dementia and needs assistance with basic bowel movement practices/toileting and gets resistant to bathing. Based on interviews conducted with facility staff, it was revealed that 4 out of 7 couldn’t recalled performing those task with R1 because resident gets combative so they leave them alone and come back a different time. Therefore, the facility staff did not follow their house rules, weekly staff schedule task procedures and R1’s Physician’s report about resident’s care needs. The preponderance of evidence standard has been met; therefore, the above allegation of resident’s care needs is not being met is found to be SUBSTANTIATED. Regarding allegation of facility did not provide medical care to resident in a timely manner. Per reporting party, on 8/18/22 suspected that R1 had a fall at night instead of an episode where R1 pulled down the commode, the lamp and everything was found on the floor by the licensee. Also, on 9/8/22 R1 sustained 2 inches in diameter bed sore on tailbone and 9/30/22 R1 was observed with a rash in their legs. Based on records review, R1’s LIC602 Physician's Report dated 4/11/22 does not indicate a history of skin condition or breakdown prior to the admission to the facility. LPA obtained pictures from outside party dated 9/27/22 at 8:05pm from licensee showing R1’s leg with rash. Although, licensee confirmed that the facility notified R1’s responsible party about the diaper rash and bruising, the facility staff did not contact R1’s Physician, they just put some ointment on R1, and they recovered. Per facility’s Medication Administration Record dated 10/1/22 for R1, there was a prescribed Betamethasone Dip 0.0520 cream 456 mg to be applied topically twice per day. Based on LPA’s interviews conducted with licensee, R1 sustained the bruise on their arm because of R1 pulled out the dresser and throwing all the stuff away, then their responsible party took R1 to their Physician. Per Licensee, the facility staff does not seek for medical treatment for R1 because R1's primary physician is located in Monterey and they did not take them to the ER/hospital because it was a little rash and not a big deal. However, LPA obtained R1’s diagnosis from the UCSF dermatopathology Specialist Services dated 10/28/22 confirming that the findings are consistent with a hypersensitivity reaction to an arthropod bite or a medication. The preponderance of evidence standard has been met; therefore, the above allegation of facility did not provide medical care to resident in a timely manner is found to be SUBSTANTIATED. Continues on LIC9099C... Continued from LIC9099C... Regarding allegation of Facility in disrepair. It was alleged that the toilet bathroom used by residents was wobbly and not secured to the floor properly, the aluminum/portable seating toilet handlebars were broken approximately 5 weeks ago representing a hazard to residents in care and as of 9/8/22 has not been addressed by the Licensee. Based on records review, the facility provided an amazon receipt dated 7/8/22, order #114-6289875-7477013 One Medline toilet safety rails, safety frame for toilet with easy installation, height adjustable legs, bathroom safety. Based on interviews, LPA obtained information from an outside agency that conducted a visit on 8/9/22, and brought up to Licensee’s attention the issue with toilet handlebars broken and Licensee have showed them the needed replacement parts that were inside a box waiting to be installed. Also, during LPA’s confidential interviews conducted with witness, it was revealed that as of 9/8/22 the broken handrails were not been addressed yet. LPA conducted a 10-day complaint investigation on 9/13/22, LPA/Licensee toured the facility, made observations, and conducted interviews with facility staff. During the tour of the physical plant the bathrooms appeared clean, safe and in good repair. Based on LPA’s interviews and observations, LPA has determined and confirmed that although the bathroom was in a good condition at the time of visit, the handrails were replaced, and toilet was secured properly to the floor a few days ago. The preponderance of evidence standard has been met; therefore, the above allegation of facility is in disrepair is found to be SUBSTANTIATED. Regarding allegation of facility is not providing activities to residents. It was alleged by reporting party that the facility does not conduct any activities for residents in care other than watching television. During LPA’s visits conducted on 9/13/22, 10/19/22 and 11/15/22 did not observe any activity being performed at the facility. Based on interviews conducted with the Licensee, the facility does have a daily schedule of planned activities. However, Licensee was unable to show LPA the supplies, equipment, volunteer assigned for activities was on vacations and there was no substitute to conduct activities. Based on records review, observations and interviews conducted the facility does not follow their plan of operation regarding daily activities. The preponderance of evidence standard has been met. Therefore, the allegation of facility is not providing activities to residents is SUBSTANTIATED. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties. The Department will be reviewing the information obtained to determine if further actions are needed. Exit interview conducted with Licensee Cleda Odiwe and a copy of this report was given. Continued from LIC9099A... Regarding allegation of Facility does not have adequate perishable foods supply. Per Reporting party, food service not enough fresh vegetables and fruits for resident's nutrition. This Department has conducted unannounced site visits on 9/13/22, 10/19/22 and 11/15/22, LPA interviewed staff and residents, reviewed and obtained records during the course of this investigation. At each unannounced site visit the facility had adequate perishables and non-perishable food observed in adequate supply and menus were consistent with the requirements of Title 22 regulations. Based on interviews conducted by LPA, there is contradictory information about resident's food preferences, the quality of food service differs and this Department did not find a consensus of opinion when interviewing the residents. Although the allegations may be true or valid, there is not a preponderance of evidence to prove that the allegations are, or are not, true. Therefore the allegations are found to be UNSUBSTANTIATED. Exit interview conducted with Licensee Cleda Odiwe and a copy of this report was given.