complaint·December 14, 2023

Continued from LIC9099 LPAs conducted a visit on 11/30/2023 and observed that all residents in the facility appeared to be clean. Based on interviews conducted, review of documents, and observations made, this allegation is Unsubstantiated . There is an allegation of Personal Rights. Reporting Party stated that staff are loud at nighttime and are passive aggressive to R1. Reporting Party stated that staff act like they are upset and show frustration when working with R1, and that staff have yelled at R1. LPAs conducted 3 interviews. 2 of 3 interviews stated that there have been disagreements between staff and residents but it is unclear if there was yelling involved. Interviews conducted did state that some residents in the facility will yell at night and the noise level can be upsetting. One interview conducted with an Outside Party stated that they have not observed any negative interactions between staff and residents during their visits. During visits conducted on 10/12/2023, 11/02/2023, and 11/30/2023, LPAs did not observe staff yelling or speaking to residents in a loud or passive aggressive manner. Based on interviews conducted and observations made, this allegation is Unsubstantiated . There is an allegation that Call buttons are not working. Reporting Party stated that the call buttons do not work at the facility. Resident interviews conducted stated that their pendants do work but that it can take between 15 to 30 minutes for a response. During visit conducted on 11/30/2023, LPAs observed the facility’s call button system to be operable and observed staff members assisting residents when they pressed their pendants. Based on interviews conducted and observations made, this allegation is Unsubstantiated . There is an allegation that Facility is not providing meals per regulation. Reporting Party stated that staff are not accommodating of R1’s dietary needs due to food allergies and did not provide food to R1 on 09/20/2023, 09/21/2023, and 09/22/2023. Per Title 22 Regulations – 87555 General Food Service Requirements, modified diets prescribed by a resident’s physician as a medical necessity shall be provided. Title 22 Regulations also state that the total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and meet the recommended dietary allowances. Review of R1’s Physician’s Report dated 08/04/2023, and Resident Appraisal dated 08/14/2023 stated that R1 does not have a special diet. Review of R1’s Admissions Agreement dated 08/13/2023 states that special diets are provided if prescribed by a doctor. Continued on LIC9099-C Continued from LIC9099-C Review of facility documents also stated that R1 was provided 3 meals on 09/20/2023, 09/21/2023, and 09/23/2023. LPAs conducted resident interviews and confirmed that for residents with dietary needs, the facility is accommodating of their dietary restrictions. LPAs were provided with photographs of meals being provided to residents. Observations of the meals provided meet Title 22 Regulations. Based on interviews conducted, review of documents, and observations made, this allegation is Unsubstantiated . A finding that a complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview conducted. Copy of report discussed and provided to Administrator. Signature on form confirms receipt of documents.