Complaint·September 10, 2024

On 09/10/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct subsequent complaint visit and deliver findings for the above complaint allegations. LPA introduced self, stated the purpose of the visit and requested to meet with Administrator. LPA met with Memory Care Director Donna Lao who stated Administrator Eva Reiter is unavailable to attend meeting. During the course of complaint investigation, the department toured the facility, reviewed records, and conducted interviews. R1 is under the care of Hospice with no notes indicating pressure injuries and wounds. The facility was observed free of odors and comfortable temperature with tower fans observed in the resident's room. Resident’s teeth are being brush daily by staff and the resident have been seen by a dentist. Based on observation, interviews conducted, and records reviewed, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. Exit interview was conducted. A copy of this report was provided to Memory Care Director, whose signature confirm receipt of this report.