Complaint·April 3, 2025

Allegation: Staff did not prevent the facility elevators from being malodorous. During facility visit, LPA toured the facility all three elevator interviewed staff and administrator. Based on observations, interview and records reviews, Facility staff-houseman cleans facility main hallways and facility three elevators, two persons per day, as scheduled. No unpleasant smell was observed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Allegation: Staff did not provide lighting for residents in care. Based on residents’ interview, emergency lifts were provided to residents in care during power outage. Staff stated the facility has power generator that able to support operation during power outage for 72 hours. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Allegation: staff did not provide residents had access to water. Based on staff and residents’ interviews, facility notified residents in advance on 1/9/25 by information board, text messaging system and hard copy to each resident of not having water on 1/14/25 due to repair the water line due to scheduled water line repair on 1/14/25. Water bottles were provided to residents. Regarding the showers, facility offered transportation to another facility for showers. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Allegation: Staff did not repair facility microwave in a timely manner. Allegation: Staff did not repair facility microwave in a timely manner. According to staff and residents’ interview, no broken microwave reported to staff or observed, during resident interviews. Based on observations, the facility has three common areas with functioning microwaves. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.