Complaint·January 6, 2026

Allegation: Staff do not ensure facility be kept free of insects and rodents. Based on records review rodent / pest control agency provide services to the facility on weekly bases to fight ants and rodents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . Allegation: Licensee does not provide adequate sanitary equipment and supplies for cleaning. Records review revealed stored supplies of cleaning solutions, maps, towels, and soap. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . Allegation: Staff does not ensure dishware and utensils must be cleaned and sanitized properly. Based on observation and interviews no concerns regarding utensils and dishware. Staff interview responded that utensils and dishware washed after each meal. Observation on 01/06/2026 during lunch tour of dining room reveals no concerns regarding the utensils and dishware. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . Exit interview conducted, report signed and copy of this report provided to ED for facility records.