complaint·December 1, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Residents are sleeping in common areas , the following has been concluded: During a weather event occurring on or around November 20, 2025, significant leakage and flooding of three resident units happened, as corroborated by resident, staff and witness interviews. The three residents involved were identified during the visit and found to have been relocated pending repairs. Damage to the units involved was observed and confirmed none of the three units were fit for habitation at the time of the visit. Other units reviewed did not display any signs of current leaks or flooding. Resident R1 was relocated from unit #169 to shared unit #133. Resident R2 was relocated from unit 167 to single unit 150. Upon family wishes, resident R3 was relocated to a room that was repurposed from being used as an office by the facility administrator. The room was confirmed to include all necessary items of furnishings and had access to shared bathrooms and a shower room in proximity to the room. It was also confirmed to no longer being used as an office, the administrator currently sharing the office typically occupied by the Business Office Manager. No residents, staff or witnesses interviewed provided any evidence corroborating that any residents had to temporary occupy any of the facility's common areas. Administrator clarified in an interview that the possibility of using the living room designated as the "piano room" had been hypothesized as identified as a triage room in the facility's emergency and disaster plan, however no residents were moved there per the statements gathered. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.