Complaint·January 13, 2022

It was reported that V1 did not wish to comply with the order. V1 verified this information. R1 did leave the facility with V1 and returned later that day. Even though V1 was denied entry to the facility because they would not comply with the CDPH order dated 12/31/2021 a visit with R1 did take place just not in the facility. The facility staff and management followed the CDPH order dated 12/31/2021 and explained their position to V1. V1 verified this information. Based on the evidence gathered through interviews, a review of the CDPH order dated 12/31/2021 the allegation, Resident was denied visitors due to COVID-19, is deemed UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of the report provided.