Complaint·July 1, 2025

During the investigation, all the residents that were interviewed provided information that contradicts the complaint allegation. One of the residents gestured with the hands that the food was so so. When asked to explain, the resident said maybe because I’m vegetarian. Another resident stated they like the food but wishes there were more variety. The resident said they like Mexican food and listed several Mexican dishes they like to eat. The same resident talked about how they order additional items off the menu in case something doesn’t taste right or isn’t cooked right they can eat the other item they ordered. Further, during the facility walk through, breakfast and lunch was observed. The food looked and smelled appropriate and food and drinks were both being handled with care. Food that was prepared was covered in plastic and placed on a cart, and the drinks that were sitting on the table were covered with a tablecloth. Photos were taken. Based on the information gathered during through interview, and observation, and the following allegations: Eating utensils and dishes are not properly cleaned and sanitized, and Facility is serving food that is unsafe, are deemed Unfounded, meaning the allegations are false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.