Complaint·July 10, 2025

There is no evidence to support the allegation, therefore the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. The investigation into the allegation, staff are not able to communicate with the residents, revealed the following. It was alleged that facility kitchen staff and servers could not communicate with residents because of a language barrier. No details were provided. LPA interviewed 7 staff members who reported they have no issues communicating with residents. LPA interviewed 7 residents. 5 out of 7 residents reported they had no issues communicating with staff members. 2 out of 7 residents reported they have issues communicating with staff because of hearing impairment issues. There is no evidence to support the allegation, therefore the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. The investigation into the allegation, staff are not trained, revealed the following. It was alleged that kitchen staff are not trained. California Code of Regulations (CCR) Tile 22, Division 6, 87411(c) states, " All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training as specified in Health and Safety Code sections 1569.625 and 1569.69.". Kitchen staff and servers do not assist residents with their activities of daily living. There is no regulatory requirement for Kitchen staff or servers to be trained. A review of facility records shows all kitchen staff and servers are trained in topics relevant to food preparation and safety. LPA reviewed 2 server training records, each server completed at least 10 hours of training after being hired. The Dining Services Director reported that all kitchen staff receive at least 10 hours of training when they are hired. Based on the evidence gathered the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.