Complaint·November 19, 2025

During the course of the interviews with residents, R2 reported that staff have never interfere when he has visitors. R3 stated that her family visits often and reported that she has never had issues with visitations. Per R4, staff do not interfere with visits and stated that he has not had visitations denied. R5 stated that staff do not interfere with visitations. Per R6, visitors have never been denied entrance to see her and reported that staff do not interfere with visitations. During the course of the interviews with staff, Staff 2 (S2) reported that staff did no interfere with the resident visits. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility. R6 stated that the facility provided her daughter with a copy of her Admission Agreement. During the course of the interviews with staff, S1 reported that R1's son was notified that he was not the Responsible Party (RP) for R1; therefore, he could not get a copy of the Admission Agreement. S2 stated that R1's son was not provided with a copy of R1's Admission Agreement because R1 is self responsible. Therefore, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. LPA Ramirez conducted an exit interview with facility representative and a copy of this report was provided to the facility.