complaint·October 30, 2024

(continued from LIC9099) LPA conducted interviews with Residents (R2, R3 and R4). Based on these interviews, LPA was unable to determine if the facility is withholding other R2, R3 or R4's mail. LPA conducted interviews with R1 and AD. R1 and AD both stated R1 is able to manage their own mail. R1 and AD both confirmed that R1 sent AD a text message on August 23, 2024 stating "as of this date I would like all my mail given to me". During the facility tour, LPA observed a box of documents in the Administrator's bedroom. LPA observed unopened checks, medical reports, invoices and other documents addressed to R1 in the box in the Administrator's room. Based on record review, LPA determined the facility is not R1's conservator or responsible party and R1 does not have any diagnoses that would indicate they are unable to manage their own mail. R1's most recent physician's report indicates that R1 is able to manage their own cash resources as well. Per Title 22 Regulation 87468.2(a)(1) "To have a reasonable level of personal privacy in accommodations, medical treatment, personal care and assistance, visits, communications, telephone conversations, use of the Internet, and meetings of resident and family groups." Based on interviews conducted, records reviewed and observations made, the facility did not comply with the regulation stated above due to the observation of R1's mail in the AD's room after R1 had requested AD give them all of their mail. The preponderance of evidence standard has been met. The allegation is determined to be SUBSTANTIATED, meaning the complaint allegation is valid and that a violation has occurred. An exit interview was conducted, and this report was reviewed with facility staff. A copy of this LIC-9099, deficiency page and appeal rights were provided to the facility.