complaint·October 20, 2025

Regarding allegation: Facility failed to assist resident with follow up medical appointments. It was alleged that the facility failed to assist resident with follow up medical appointments for laboratory (labs), Obstetrics and Gynecology (OB/GYN), and Psychiatry. LPA interviewed five residents and two staff. LPA is unable to qualify two resident interviews due to their medical condition. Per Licensee, Resident 1 (R1) schedules their own appointments and has the house phone all day which they use to schedule the appointments on their own. Licensee stated R1 has missed some appointments but they are not sure which ones. Based on record review of Progress Notes, on September 5, 2025 Community Care Center conducted an in-office exam with R1 and provided referrals for follow-up appointments for labs, OB/GYN, and Psychiatry. R1 was seen at Community Care Center again on October 15, 2025 and based on appointment records dated October 20, 2025, R1 did not attend appointments for labs and OB/GYN by that date. Based on LPA interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is deemed to be SUBSTANTIATED. A deficiency is being cited as per California Code of Regulations, Title 22, Division 6 and Chapter 8. An exit interview was conducted with Licensee Novac Sofroni, and a copy of this report including the LIC811, LIC9099D, and the appeal rights were provided at the end of the visit.