complaint·March 23, 2023

At 10:13 AM LPA Velazquez along with ED Washington conducted a tour of the facility's Bistro Cafe where a variety of snacks were available such as yogurt, pudding, granola bars, cereal, apples, oranges, hot chocolate, tea, and coffee. The coffee machine currently cannot dispense regular coffee only decaffeinated but regular coffee is available in the dining room. Per ED Washington the snacks are replenished at least twice a day, once in the morning and again at 3 PM. Five of six individuals interviewed indicated there is one specific resident who on occasion takes an extensive amount of snacks back to their room. The facility is working to address this matter. At 10:21 AM LPA Velazquez along with ED Washington conducted a tour of the kitchen where lunch was being prepared. LPA Velazquez along with the cook observed a sufficient quantity of perishable and non-perishable supply of food present. The cook stated they speak to the residents during mealtimes to ensure residents are happy with the quality of the food served. Throughout the investigation LPA Velazquez observed the common areas of the facility to be clean and well-maintained as were the resident rooms LPA observed. Six of six individuals interviewed provided conflicting statements and could not corroborate the any of the five aforementioned allegations. Four of six individuals interviewed felt safe and felt they were accorded a safe and secure environment while in care. Five of six individuals interviewed indicated the food served was of good quality with a variety of menu options to select from. Four of six individuals interviewed indicated they did not have any issue with the facility's response to their request for assistance via their call buttons. Throughout the investigation LPA Velazquez and ED Washington toured the exterior of the facility with the exit doors leading to the exterior of the facility were observed to be locked from the outside where no one can gain access into the facility except through the main entrance. Based on the observations made by LPA Patricia Velazquez, interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Facility does not ensure food is of good quality is provided to residents, Facility is not kept properly cleaned, Staff do not ensure residents are accorded a safe, secure environment while in care, Licensee is not properly answering residents' communications, and Facility does not have sufficient quantity of snacks are deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Melanie Washington. A copy of the report was signed by ED Washington but due to technical difficulties LPA Velazquez was not able to print the report. ED Washington agrees to receive the report via email. reviewed included Physician's Reports and Sunnycrest Level of Care Assessments CA. At 10:21 AM LPA Velazquez along with ED Washington conducted a tour of the kitchen where lunch was being prepared. ED Washington showed LPA Velazquez the new ice maker that was purchased by the facility and it was also confirmed with a copy of the invoice provided to LPA. Throughout the investigation LPA Velazquez observed the common areas of the facility to be clean and well-maintained as were the resident rooms LPA observed. Based on the observations made by LPA Patricia Velazquez, interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegation: Facility kitchen equipment is in disrepair is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is/are being cited on the attached LIC 9099D. An exit interview was conducted with Executive Director Melanie Washington. A copy of the report was signed by ED Washington but due to technical difficulties LPA Velazquez was not able to print the report. ED Washington agrees to receive the report along with the Appeal Rights, and LIC 9098 via email.