complaint·January 29, 2024

CONTINUED FROM LIC9099-C The water from the shower was measured at a maximum temperature of 117F. The temperature adjustment was observed to be functional, ranging from cold water on the left to the hottest setting on the right, with accurate stops in each direction. During R1's interview, it was stated that the water could change from cold to scalding without the temperature setting being modified, however LPA was unable to replicate this after monitoring the temperature for approximately five minutes. The two HVAC units observed in the dining room and the bedroom were both verified to be functional. Both units turn on, can be placed in Hot/Cold/Energy Saving/Fan only modes, blow hot and cold depending on the settings used and the target temperature set onto the unit. R1 stated that the living room unit had been replaced recently, as evidenced by the presence of plastic wrapping alongside the wall outlet. Based on these observations, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred. Regarding the allegation that Facility is not adhering to the admission agreement, the following has been concluded: LPA reviewed the agreement to include the following statement "You will receive a monthly statement that itemizes any fees or charges that you have incurred". LPA requested documentation of the statements sent to R1's responsible party. Monthly statements were historically emailed to the resident's responsible party with the exception of the most recent month during which staff stated that it should have been mailed out. Email records dated prior to December 18, 2023 are no longer accessible due to a change of management. Upon review it was determined that the address on file used in late December 2023 may have been outdated. The facility does not keep any logs of outgoing mail, and could therefore not provide evidence. Facility staff is currently working on the upcoming billing cycle for February and will return to emailed invoices. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.