complaint·July 23, 2024

Regarding the allegation: Staff are preventing resident from making phone calls. 6 of 10 individuals interviewed denied the complaint allegation above, including all the staff who were interviewed and one witness. While interviewing R1, the resident pointed to the phone R1 uses (in the facility office area) to call family. Witness 1 (W1) stated when R1 needs to use the phone, the facility staff will call W1 for the resident. W1 continued and said R1’s phone access is limited because R1 previously had a cell phone, but the resident made too many calls and would talk nonsense. Staff 3 (S3) stated when R1 needs to use the phone, the resident has numbers written on a piece of paper and the resident will bring the paper to the staff, tell them who the resident wishes to speak to and the staff will dial the number for R1. Based on the information gathered through interviews, document review, and observation the following allegations: Staff yell at resident(s) in care, and Staff are preventing resident from making phone calls are deemed unfounded, meaning the allegations are false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.