complaint·July 1, 2025

The Administrator (AD) reported that they have never witnessed hesitation to assist Resident 1 (R1) with dental hygiene or any other activities of daily living. Resident 2 (R2) reported that they get assistance with activities of daily living every day. R2 reports that they get help with grooming, such as shaving, cleaning dentures, and assistance getting changed. R2 reports that they have never witnessed any hesitation of services to residents in care. Resident 1 (R1) reports that staff does not assist them with dental hygiene, and that they do not treat them well, or provide them with medication every day. Based on the evidence gathered the allegation, Facility does not assist resident with dental hygiene, is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with AD Cynthia Shayamunda and a copy of the report provided.