Complaint·July 26, 2022

Facility is continued sending R1's updates. Now because of better communication having with Licensee he understands facility's operation. All good news now he don't see any problem, he have good relationship with the staff, he calls and visits his uncle often. His uncle R 1 is doing really good at the facility. R1’s sister reported that she visited R1 and is happy and thankful to licensee and caregivers providing good care of R1. Based on the collective information, the above allegations are determined unfounded. This agency has investigated the complaint alleging (Facility is not following menu,Resident complaining of hunger, No perishable food available, Personal Rights, Resident not receiving bath, Lack of qualified staff to provide care, We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.