Complaint·May 16, 2023

Three of three residents interviewed requiring wheel chair access indicated staff assists them to bathroom near facility entrance without any wheelchair problems. Interviews conducted with 4 of 5 interviewees indicated that they are aware they can also enter through the private bathroom to access the second bathroom utilizing a wheelchair indicating "But we don't do that because there are residents in there." (AD) Dao indicated that she would be relocating residents to accommodate those requiring wheelchair to ambulate to be in private bedroom with direct wheel chair bathroom access and that for future admissions the facility will be using the private bedroom for those residents who require wheelchairs. During interview with Resident 1 (R1), (R1) indicated "I knew that I could use the front bathroom, but I didn't. I just wanted to leave from there that's why I said that." Therefore based on the preponderance of evidence through interviews conducted and observations conducted by LPA Quiroz, the allegation that the " Facility staff did not ensure that wheelchair bound resident has safe access to the restroom" is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint. No deficiencies cited during today's visit. An exit interview was conducted with Caregiver Depilar per (AD) Dao's request and a copy of this report was provided to Caregiver Teresa Delpilar at exit.