Complaint·March 21, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff yelled at resident in care , the following has been concluded: Based on observation conducted during the facility visits as well as on the interviews conducted with staff, residents and witnesses, there was no stated occurrence of yelling or inappropriate verbal interactions confirmed. One interviewee stated that they believed staff efforts to communicate with a specific resident with hearing impairment may have been interpreted to be yelling but denied any perceived inappropriate or abusive intent. Regarding the allegation that Staff did not ensure the facility was free of pests, the following has been concluded: Both observations conducted failed to evidence any signs of an infestation being present. A wide majority of statements gathered denied any direct observation or suspicion of the presence of rodents and/or insects on the premises. As a result and based on the evidence gathered, both allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.