Complaint·December 30, 2025

Interviews conducted revealed one of four residents who is under Hospice care, stated they signed their Admission agreement and Licensee reviewed agreement with them. Resident stated they can not recall refund policy. Three of four residents were unable to provide information regarding Agreements. As a result of information gathered in complaint investigation, the allegation Licensee modified the admission agreement without department approval is deemed as SUBSTANTIATED, meaning that the preponderance of evidence has been met. Based on record review, a deficiency is being cited as per the Title 22 Division 6 Chapter 8 of the California Code of Regulations. An exit interview was conducted with Administrator Lady Jean Veracruz and a copy of this report along with appeal rights was provided to facility representative.. ***THIS IS AN AMENDED REPORT***