complaint·December 24, 2025

{***This is an Amended***} On July 15, 2025, Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint investigation at the facility. Upon arrival, LPA Haddadin was greeted by Khatera Bahadory AD, who granted entry and was advised of the purpose of the visit. During the investigation, the analyst toured the premises, residents and staff and reviewed all facility records concerning the allegation. The allegation under review stated that the facility failed to issue proper notification for a rate increase. The investigation revealed that on March 31, 2025, the facility provided R1 with a 60-day written notice of a rate increase, scheduled to take effect on May 31, 2025. During an interview with the LPA, Resident 1 (R1) confirmed receipt of the notice. Effective January 1, 2025, Residential Care Facility’s for the Elderly are required to provide residents a 90 days written notice of increasing rates of fees, or increasing any of its rate structures for services, to residents or their representatives. The written notice must include the amount of the increase, the reason or reasons for the increase, and a description of the additional costs, except for an increase in the rate due to a change in the level of care of the residents. Per 60 day written notice of rate increase provided to R1, rate increase was based off the facility raising their rate for basic services, no description of the additional costs was provided. Per R1’s Admission Agreement, R1 did not stipulate their source of income, meaning if their source of income was based on private pay and/or Social Security Income SSI). Therefore, the facility could not be expected to adhere to SSI payment standards for R1. Although the facility had the right to increase R1’s rate, the notice provided to R1 failed to meet 90 days written notice requirement. Therefore, based on observations, interviews, and the information gathered during the investigation, the preponderance of the evidence standard has been met. Therefore, the allegation that the Facility failed to issue proper notification for rate increase is deemed Substantiated. The following is being cited per California Code of Regulations Title 22 1569.655(a). An exit interview was conducted, and a copy of this report, Appeal Rights and Confidential Names List was provided to the Administrator. *****AMENDED*****