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Inspection visit

complaint

HILLS OF SHAY DEL, THELicense 3060061181 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

LPA conducted an interview with R1's responsible party, Witness #1 (W1). W1 stated that R1's rent was paid in full for the month of October 2025. W1 confirmed that R1 passed away on October 19, 2025, and the facility did not issue them a refund for the remaining twelve days of October 2025, despite multiple request. LPA conducted an interview with Licensees Allen Medina and Maricel Nepomuceno. Both Licensees interviewed admitted that a refund had not been issued to W1 after R1 passed away on October 19, 2025. LPA also observed that there was an email exchange between W1 and Licensee Maricel Nepomuceno, in which Licensee Maricel Nepomuceno admitted that a refund was not issued to W1 after R1 passed away. Based on the evidence gathered during this investigation, the Department obtained sufficient evidence to substantiate the allegation that, staff did not issue responsible party proper refund . The preponderance of evidence standards has been met; therefore, the above allegation is SUBSTANTIATED. A deficiency is being cited on the attached LIC9099-D. An exit interview was conducted via telephone with Licensee Allen Medina. A copy of the report and Appeal Rights were provided to an authorized facility representative.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.605Type A

    §1569.605 Liability insurance; coverage requirements: ..all residential care facilities for the elderly.. shall maintain liability insurance covering injury to residents and guests..This requirement was not evidenced by: Based on observation, interviews, and records reviewed, the Licensee did not ensure there was RCFE liability insurance for the facility. This poses an immediate health, safety, and personal rights risk to persons in care.

  • 87213Type A

    87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested documents to Community Care Licensing as agreed upon. Additionally, the Licensee did not ensure staff have been paid on schedule. This poses an immedate health, safety, and personal rights risk to persons in care.

  • 87303(e)(2)Type A

    87303 Maintenance and Operation: (e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents ...shall be.. not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C).This requirment was not evidenced by: Based on observation, the Licensee did not ensure the water measured within regulatory requirements as the hot water temperature measured between 131.5 and 132.8 degrees Fahrenheit. This poses an immediate health, safety, and personal rights risk to persons in care.

  • 87507(f)Type B

    87507 Admission Agreement: (f) The licensee shall comply with all applicable terms and conditions set forth in the admission agreement, including all modifications and attachments.This requirement was not evidenced by: Based on inteviews conducted and records reviewed, the Licensee's did not issue a refund to Resident #1's responsible party after his death. This poses a potential health, safety, and personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the February 17, 2026 inspection of HILLS OF SHAY DEL, THE?

This was a complaint inspection of HILLS OF SHAY DEL, THE on February 17, 2026. 1 citation were issued: 1 Type B.

Were any citations issued to HILLS OF SHAY DEL, THE on February 17, 2026?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "§1569.605 Liability insurance; coverage requirements: ..all residential care facilities for the elderly.. shall maintain..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.