Public Record
The Hills of Shay Del
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About this facility
Operating details and county context
Operating details
- Capacity
- 6 residents
- Phone
- (626) 827-9547
- Address
- 5982 Shay Del Place
- Licensed since
Orange County context
1,105*CCLD
Total facilities
3.4*CCLD
Avg citations
7.3*CCLD
Avg visits
2.1*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
19 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2026
- 87457(c)Type B
Based on observation, interview, and record review, the licensee did not comply with the section cited above in one out of five residents. LPA observed that R2 did not have a completed pre-appraisal on file at the time of the visit. This poses a potential health, safety or personal rights risk to persons in care.
- 1569.695(c)Type B
Based on observation, interview, and record review, the licensee did not comply with the section cited above. LPA observed last emergency drill was conducted on 10/23/2025. This poses a potential health, safety or personal rights risk to persons in care.
- 87303(a)Type B
Based on observation and interview, the licensee did not comply with the section cited above. LPA observed R1's room had a hole in the wall behind the recliner chair. This poses a potential health, safety or personal rights risk to persons in care.
- 1569.605Type A
Liability insurance; coverage requirements: ..all residential care facilities for the elderly.. shall maintain liability insurance covering injury to residents and guests...This requirement was not met evidenced by Based on observation, interviews, and records reviewed, the Licensee did not ensure there was RCFE liability insurance for the facility. This poses an immediate health, safety, and personal rights risk to persons in care.
- 87211(d)(4)Type A
87211 Reporting Requirements (d) The licensee shall notify the Department... all residents, and... their representatives, in writing within two business days of any of the following... (4) The licensee receives a written notice of default of payment of rent...This requirement is not met as evidenced by: Based on Licensee interview, Licensee did not comply with the section cited above as they received notice of default on the mortgage for the facility due to being five months behind on mortgage payments and they have not provided any written notice to any resident or their family.
- 87213Type A
87213 Finances: The licensee shall have a financial plan... shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not ensure and provide staff have been paid on schedule. This poses an immediate health, safety, and personal rights risk to persons in care.
- 1569.605Type A
Liability insurance; coverage requirements: ..all residential care facilities for the elderly.. shall maintain liability insurance covering injury to residents and guests..This requirement was not met evidenced by: Based on observation, interviews, and records reviewed, the Licensee did not ensure there was RCFE liability insurance for the facility. This poses an immediate health, safety, and personal rights risk to persons in care.
- 87303(a)Type B
87303(a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement was not met as evidenced by: Based on observations and interviews, the licensee did not comply with the section cited above. LPA observed the fan in the patio room was not operating. This poses a potential health, safety or personal rights risk to persons in care.
- 1569.605Type A
Liability insurance; coverage requirements: ..all residential care facilities for the elderly.. shall maintain liability insurance covering injury to residents and guests..This requirement was not evidenced by: Based on observation, interviews, and records reviewed, the Licensee did not ensure there was RCFE liability insurance for the facility. This poses an immediate health, safety, and personal rights risk to persons in care.
- 87213Type A
87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested documents to Community Care Licensing as agreed upon. Additionally, the Licensee did not ensure staff have been paid on schedule. This poses an immedate health, safety, and personal rights risk to persons in care.
- 1569.605Type A
§1569.605 Liability insurance; coverage requirements: ..all residential care facilities for the elderly.. shall maintain liability insurance covering injury to residents and guests..This requirement was not evidenced by: Based on observation, interviews, and records reviewed, the Licensee did not ensure there was RCFE liability insurance for the facility. This poses an immediate health, safety, and personal rights risk to persons in care.
- 87303(e)(2)Type A
87303 Maintenance and Operation: (e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents ...shall be.. not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C).This requirment was not evidenced by: Based on observation, the Licensee did not ensure the water measured within regulatory requirements as the hot water temperature measured between 131.5 and 132.8 degrees Fahrenheit. This poses an immediate health, safety, and personal rights risk to persons in care.
- 87507(f)Type B
87507 Admission Agreement: (f) The licensee shall comply with all applicable terms and conditions set forth in the admission agreement, including all modifications and attachments.This requirement was not evidenced by: Based on inteviews conducted and records reviewed, the Licensee's did not issue a refund to Resident #1's responsible party after his death. This poses a potential health, safety, and personal rights risk to persons in care.
- 87309(a)Type A
87309(a)...the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances,... and other similar items ... are in locked storage and are not left unattended if outside the locked storage.This requirement is not met as evidenced by: Based on observations and interviews, the licensee did not comply with the section cited above. LPA observed the right cabinet door under the kitchen sink was not locked with cleaning supplies. This poses an immediate health, safety or personal rights risk to persons in care.
- 87303(a)Type B
87303(a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement is not met as evidenced by: Based on observations and interviews, the licensee did not comply with the section cited above. PA observed the fan and the light were not turning on in the patio area. This poses a potential health, safety or personal rights risk to persons in care.
- 1569.652(c)Type B
1569.652(c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual... within 15 days.This requirement is not met as evidenced by Based on record review, interview, and observation, the licensee did not comply with the section cited above. A refund was not issued to R1’s responsible party who paid for the month of October. This poses a potential health and safety risk to persons in care.
- 1569.652(c)Type B
1569.652(c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual... within 15 days.This requirement is not met as evidenced by Based on record review, interview, and observation, the licensee did not comply with the section cited above. A refund was not issued to R1’s responsible party who paid for the month of September. This poses a potential health and safety risk to persons in care. ***This is an amended report***
2025
- 1569.652(c)Type B
1569.652(c)A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual... within 15 days.This requirement is not met as evidenced by: Based on observations record review, and interviews, facility did not issue a refund of $1174.19 to the resident which poses a potential personal rights risk to persons in care.
2024
- 1569.626(a)(2)Type A
Based on observation, the licensee did not comply with the section cited above in which poses an immediate health, safety or personal rights risk to persons in care. LPA did not observe eight hours of Dementia in-service training.
Inspection record
26 visits on record since 2022. Most recent on 2026-05-21.
3 routine inspections, 5 complaint visits. 4 complaints on record, 4 of 4 substantiated.
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Inspection3 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Other2 Type ARead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Other1 Type ARead inspector’s narrative
- Other1 Type A · 1 Type BRead inspector’s narrative
- Other1 Type ARead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- Other3 Type ARead inspector’s narrative
- Other1 Type A · 1 Type BRead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- Inspection1 Type ARead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
19 citations across the record on file
Nearby
Other licensed assisted living facilities in Yorba Linda
FAQ
Common questions about this facility
Is The Hills of Shay Del licensed in California?
Yes, The Hills of Shay Del is currently licensed in California. It has been licensed since 2023.
How many citations does The Hills of Shay Del have?
The Hills of Shay Del has 19 citations on record: 10 Type A (more serious) and 9 Type B citations. It has received 26 visits (3 inspections, 5 complaint visits, 18 other visits).
When was The Hills of Shay Del last inspected?
The Hills of Shay Del was last inspected on May 21, 2026. California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is The Hills of Shay Del?
The Hills of Shay Del is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 6 residents. It is located in Yorba Linda, Orange County, California.
How does The Hills of Shay Del compare to other assisted living facilities in Orange County?
The Hills of Shay Del has 19 citations. The county average is 3.4 citations per facility. There are 1,105 assisted living facilities in Orange County.
Does The Hills of Shay Del have any serious violations?
The Hills of Shay Del has 10 Type A citations on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
Has The Hills of Shay Del had any complaint inspections?
The Hills of Shay Del has received 5 complaint-triggered inspections. 4 resulted in substantiated findings. Complaint inspections are triggered when someone reports a concern to CCLD.
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