Skip to main content
ReadyRule homepageReadyRule

Inspection visit

complaint

HILLS OF ROCKAWAY, THELicense 3060061331 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

It was alleged that staff do not ensure resident is being assisted with dressing, per interviews with 3 out of 4 staff deny leaving residents in the same clothing all day. Interview with 1 out of 4 staff stated they did not change resident's clothing due to residents not having pajamas. Per observation LPA Mendivil along with staff viewed all resident's bedtime clothing. Interviews with Administrator Heddy "Girlie" Oyson stated she has talked to the staff about changing residents before bed. LPA Mendivil was unable to interview residents as they were not oriented to space and time or were asleep at the time of the visit. Therefore based on the preponderance of evidence through observations and interviews the allegations Staff do not ensure facility has an adequate food supply, Staff are unable to communicate are determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. No deficiencies cited. An exit interview was conducted and a copy of this report was provided. Interview with Licensee Allen Medina stated for the month of January 2026 they did not have a full time administrator and he was not responding to families. Therefore based on the preponderance of evidence through interviews the allegation that staff do not ensure that calls from resident's authorized representative are returned in a timely manner is determined to be SUBSTANTIATED, meaning the complaint allegation is valid and that a violation has occurred. The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8. An exit interview was conducted and a copy of this report and appeal rights was provided to the facility representative.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(9)Type B

    (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(9) To have communications to the licensee from their representatives answered promptly and appropriately. This requirement was not met as evidence by Licensee stated staff did not respond resident's family for the month of Jan 2026. This poses a potential personal rights risk to persons in care.

  • 1569.605Type B

    On and after July 1, 2015, all residential care facilities for the elderly... shall maintain liability insurance covering injury to residents and guests...This requirement is not met as evidenced by Based on interviews conducted, the Licensee did not comply with the section cited above as facility was unable to provide a copy of liability insurance, which poses a potential health and safety risk to persons in care. CIVIL PENALTY ASSESSED

  • 87213Type A

    87213 Finances: The licensee shall have a financial plan that conforms to the requirements of Section 87155, .. and that assures sufficient resources to meet operating costs for care of residents..This requirement is not met evidenced by: Based on interviews conducted, the Licensee did not have an adequate financial plan in place to ensure staff are paid on schedule, Staff are still owed wages from the last pay period. This poses an immediate health and safety risk to persons in care. Civil Penalty Assessed.

  • 87303(e)(2)Type A

    Faucets used by residents for personal care.. shall deliver hot water... hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C). This req is not met as evidenced by: Based on observation, Licensee failed to ensure hot water was between 105 and 120 degrees F. Water temperature measured between 130.4 and 130.8 degrees F in facility restrooms which poses an immediate health and safety risk to residents in care.

  • 87303(a)Type B

    The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This req is not met as evidenced by: Based on observation, Licensee failed to ensure facility was safe for residents. LPAs observed an uneven floor in room 3 which poses a potential health and safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the February 24, 2026 inspection of HILLS OF ROCKAWAY, THE?

This was a complaint inspection of HILLS OF ROCKAWAY, THE on February 24, 2026. 1 citation were issued: 1 Type B.

Were any citations issued to HILLS OF ROCKAWAY, THE on February 24, 2026?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(9) To ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

Share this reportEmail

Next steps

If this is your facility,claim this pageand correct anything the record gets wrong. Free.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.