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Inspection visit

complaint

WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVINGLicense 3060062044 citations on this visit
4 citations recorded

Inspector’s narrative

What the inspector wrote

the notification was not received timely for a caregiver to respond. Two residents who utilize the pull cord confirmed up to an hour delay in response when activating the pull cord. Nine out of nine residents interviewed confirmed a lack of activities in the facility as well as no outings in the community. LPA observed residents conducting their own game of bingo without any assistance from staff. Staff interviewed confirmed no activities in the morning, only in the afternoon which consists of bingo. Three out of four residents who receive shower assistance stated missing showers and Administrator indicated an issue with having enough female caregivers to shower female residents. Facility provided a shower schedule to LPA and two residents who receive shower assistance are not on the schedule. The preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report was provided to facility administrator via email along with appeal rights. Correspondence included a failure to pay notice to facility dated July 7, 2023. Facility subsequently rectified the situation and servicing was done on 08/17/2023. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to facility.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87464(f)(4)Type B

    (f) Basic services shall at a minimum include: Personal assistance and care as needed by .. with those activities of daily living such as dressing, eating, bathing and assistance with taking prescribed medications...This req is not being met as evidenced by: Based on record review and interviews conducted, Licensee failed to ensure residents are being showered as required. Residents state not being showered and shower schedule confirms this. This poses a potential health and safety risk to residents in care.

  • 87468.2(a)(23)Type B

    .. residents in.. residential care facilities for the elderly shall have all of the following personal rights: to be encouraged to develop and maintain their fullest potential for independent living through participation in activities..This req is not being met as evidenced by:. Based on observation and interviews, Licensee failed to ensure activities are being provided to residents. Although facility has an activity calendar, all residents interviewed confirm a lack of activities. LPA observed only bingo in the afternoon. This poses a potential personal rights risk to residents in care.

  • 87468.2(a)(4)Type A

    ... residential care facilities for the elderly shall have all of the following personal rights: To care, supervision... are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This req is not being met as evidenced by: Based on interviews conducted, Licensee failed to ensure residents are cared for by sufficient numbers of staff. Staff are performing duties including dining room service and activity coordination. This poses an immediate health and safety risk to residents in care.

  • 87464(f)(1)Type A

    Basic services shall at a minimum include: Care and supervision as defined in Section 87101(c)(3) and Health and Safety Codesection 1569.2(c). This requirement is not being met as evidenced by: Based on observation and interview, Licensee failed to ensure care is being provided to residents in care. Facility staff are not responding to resident pendant pulls. This poses a potential health and safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the August 21, 2023 inspection of WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVING?

This was a complaint inspection of WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVING on August 21, 2023. 4 citations were issued: 2 Type A (serious) and 2 Type B.

Were any citations issued to WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVING on August 21, 2023?

Yes, 4 citations were issued (2 Type A, 2 Type B). The first citation was for: "(f) Basic services shall at a minimum include: Personal assistance and care as needed by .. with those activities of dai..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.