Willow View Gardens Memory Care & Assisted Living

Basic services shall at a minimum include: Personal assistance and care as needed..., with those activities of daily living such as dressing, eating, bathing and assistance with taking prescribed medications...This req is not met as evidenced by: Based on record review, Licensee failed to ensure medications were administered to R1 which poses an immediate health and safety risk to residents in care.

Care and supervision as defined in Section 87101(c)(3) and Health and Safety Codesection 1569.2(c). This requirement is not met as evidenced by: Based on interviews conducted, Licensee failed to provide care and supervision. Licensee was unwilling to accept resident back to the facility which poses a potential health and safety risk to residents in care.

87629(b)(1) (b)In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensees who admit or retain residents who require injections shall be responsible for the following: (1)Ensuring that injections are administered by an appropriately skilled professional should the resident require assistance.

87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (1) "To have a reasonable level of personal privacy..." This requirement was not met as evidenced by: Based on interviews and record review, there were four out of six private videos with views from followers ranging from 8-274 which poses a potential Personal Rights risk to persons in care.

Based on record review, the licensee did not comply with the section cited above in three out of six personel records not consisting of a TB test result which poses a potential health and saftey risk to persons in care.

Based on observation, the licensee did not comply with the section cited above in four out of seven resident medications not being administered per physician's order. Which poses an immediate health and safety risk to persons in care.

Based on observation, the licensee did not comply with the section cited above which poses an immidiate health and saftey reisk to residence in care. LPA's observed multiple instances of unsecured medications.

Prior to a person's acceptance as a resident, the licensee shall obtain and keep on file, documentation of a medical assessment, signed by a physician, made within the last year...This req is not being met as evidenced by: Based on record review, Licensee failed to ensure R1 has a medical assesssment prior to admission. This poses a potential health and safety risk to residents in care.

The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7).... Knowledge of the requirements for providing care and supervision appropriate to the residents. This requirement is not being met as evidenced by: Based on interviews conducted and record review, Licensee failed to ensure facility has a qualified administrator. Facility administrator is not aware of what is occurring in facility and not managing resident's private information. This poses an immediate health and safety risk to residents in care.

Residents in all residential care facilities for the elderly shall have all of the following personal rights: To have their representatives regularly informed by the licensee of activities related to care or services..This req is not being met as evidenced by: Based on interviews conducted, Licensee failed to ensure R1's responsible party was consulted before hospice enrollment. This poses a potential health and safety risk to residents in care.

The licensee may, upon thirty (30) days written notice to the resident, evict the resident for nonpayment of the rate for basic services, failure to comply with state or local law, failure to comply with the general policies of the facility...This req is not being met as evidenced by: Based on record review and interviews conducted, Licensee failed to ensure eviction notice was provided for a valid reason. Eviction reason given contradicts admission agreement. This poses a potential health and safety risk to residents in care.

(f) Basic services shall at a minimum include: Personal assistance and care as needed by .. with those activities of daily living such as dressing, eating, bathing and assistance with taking prescribed medications...This req is not being met as evidenced by: Based on record review and interviews conducted, Licensee failed to ensure residents are being showered as required. Residents state not being showered and shower schedule confirms this. This poses a potential health and safety risk to residents in care.

.. residents in.. residential care facilities for the elderly shall have all of the following personal rights: to be encouraged to develop and maintain their fullest potential for independent living through participation in activities..This req is not being met as evidenced by:. Based on observation and interviews, Licensee failed to ensure activities are being provided to residents. Although facility has an activity calendar, all residents interviewed confirm a lack of activities. LPA observed only bingo in the afternoon. This poses a potential personal rights risk to residents in care.

... residential care facilities for the elderly shall have all of the following personal rights: To care, supervision... are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This req is not being met as evidenced by: Based on interviews conducted, Licensee failed to ensure residents are cared for by sufficient numbers of staff. Staff are performing duties including dining room service and activity coordination. This poses an immediate health and safety risk to residents in care.

Basic services shall at a minimum include: Care and supervision as defined in Section 87101(c)(3) and Health and Safety Codesection 1569.2(c). This requirement is not being met as evidenced by: Based on observation and interview, Licensee failed to ensure care is being provided to residents in care. Facility staff are not responding to resident pendant pulls. This poses a potential health and safety risk to residents in care.

Admission agreements shall specify the following: Payment provisions, including the following: Rate for all basic services which the facility is required to provide in order to obtain and maintain a license... This requirement is not being met as evidenced by: Based on record review, Licensee failed to ensure admission agreement specified payment provisions including basic service rate. This poses a potential health and safety risk to resident's in care.

In addition to the rights listed in Section 87468.1.. residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: To be free from.., financial exploitation, involuntary seclusion, punishment, humiliation, intimidation...This requirement is not being met as evidenced by: Based on interviews conducted, Licensee failed to ensure resident was charged properly for rent. R1 admitted into the facility on 03/09/2023 and was charged for the whole month of March. This poses a potential health and safety risk to residents in care.

Admission agreements shall be signed and dated, acknowledging the contents of the document, by the resident or the resident’s representative, if any, and the licensee or the licensee’s designated representative no later than seven days following admission...This requirement is not being met as evidenced by: Based on record review and interview conducted, Licensee failed to ensure admission agreement was signed within seven days of admission. This poses a potential health and safety risk to residents in care.