complaint·April 29, 2026

LPA toured R1’s room and observed that the room and the floors were clean. R1 reported that they wanted the carpet cleaned with a machine. R1 reported that they have not requested that service from housekeeping. The House keeping director reported that all resident rooms are cleaned once a week and if residents require another cleaning or want something specific done such as carpet cleaning it must be requested. The House keeping director reported that staff do not move furniture or personal items when cleaning a room. 4 out of 4 residents interviewed reported that their rooms are cleaned regularly and they have no issues with housekeeping. None of the evidence gathered supports the allegation, resident's room is not cleaned, therefore the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. The investigation into the allegation, silverware not sanitized, revealed the following. It was reported that after residents finish their meal, glasses and silverware are re-used. It was reported that there are water spots on silverware and lipstick on glasses that are given to residents to use. LPA toured the dining room during lunch. LPA did not observe any silverware or glasses that had water spots or lipstick. LPA interviewed the head chef who reported that all tables are cleared after a resident leaves and all items are washed and sanitized in accordance with Orange County Health Care Agency standards. LPA observed the dishwashing station which includes an automatic dishwasher. LPA observed the dining room and kitchen were clean and organized. LPA interviewed 4 residents who reported that they have never seen or used any silverware or glassware that wasn’t clean. The head chef reported that all silverware is replaced whenever someone leaves the table even if they didn’t use it, as per Orange County Health Care Agency guidelines. LPA interviewed 3 dining room staff who reported that if they see any silverware or glassware that is not clean, they return it to the kitchen. 3 out of 3 dining room staff reported that they make sure all items served to residents are clean. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. The investigation into the allegation, food is being served cold, revealed the following. It was reported that the facility serves cold food to residents. It was alleged that numerous residents have complained about the temperature of the food being served. No names were provided of the individuals who reported receiving cold food. LPA observed lunch being served in the dining room. After residents order lunch and it has been prepared the kitchen staff put it on the server station and then dining room staff take it to the residents. LPA observed that all of the orders placed during the visit were all served to residents within 3 minutes of being put on the server station. LPA interviewed 5 residents. 5 out of 5 residents reported that they had no complaints about the food except they wish there was a bigger selection of menu items. 3 out of 3 dining room staff reported that they never leave food on the server station for longer than a few minutes because they are not supposed to keep the residents waiting and the food would get cold. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. The investigation, facility is short staffed caregivers and housekeepers, revealed the following. It was reported that 4 housekeepers quit in December 2024, and it caused a delay in the cleaning of rooms. The housekeeping director reported that staff occasionally leave for other opportunities, but 4 staff did not leave in December 2024 and there are enough housekeeping staff (3) to clean all the residents rooms in a timely manner. The Executive Director reported that there haven’t been any drastic changes in staff and there are enough staff to take care of all the residents. No specific details were provided concerning the allegation the facility is short staffed caregivers. LPA interviewed 5 residents who reside in assisted living. 5 out of 5 residents reported they have no issues or concerns with the caregivers. 3 out of 3 caregivers reported there is enough staff to provide care to all the residents. During the visit LPA did not observe any concerns regarding the health and safety of the residents. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, and a copy of the report provided.