Ivy Park at Laguna Woods

Per CCR 878464(f)(1) on Basic Services: "Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c)". This requirement is not met as evidenced by: Based on records reviewed and interviews conducted, excessive response time was corroborated in at least one instance after R1 sustained a fall. This constitutes an immediate risk to the health, safety and personal rights of individuals in care.

Per CCR87468.1(a)(2) Personal Rights of Residents in All Facilities: "Residents (...) shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment." This requirement is not met as evidenced by: Based on evidence reviewed, facility did not prevent S1 from stealing R1’s property while on duty at the facility. This constitutes an immediate risk to the health, safety and personal rights of individuals in care.

Per CCR 87507(c) :" Admission agreements shall be signed and dated, (...), by the resident (...) and the licensee (...) no later than seven days following admission." This requirement is not met as evidenced by:Based on records review and staff interviews, the admission agreement for residents R1 and R2 was not signed by the licensee or its representative within seven days of admission. This constitutes an immediate risk to the health, safety and personal rights of residents in care.

87465 Incidental medical and dental care (g) The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health including, but not limited to, an apparent life-threatening medical crisis except as specified in Sections 87469(c)(2), (c)(3), or (c)(4). This requirement was not met as evidenced by: Based on the investigation, it took facility staff 26 minutes overall to respond to resident’s medical pendant call failing to address their concerns in a timely manner. R1 called 911 themself and was taken to hospital. This poses an immediate health and safety risk for residents in care.

Eviction Procedures- The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty days written notice to the resident is required...This requirement was not met as evidenced by: Based on interviews and file review, the facility did not take R1 back from the Skilled Nursing Facility. The licensee did not serve R1 with a 30 day notice to evict the resident. This poses an immediate Health and Safety and/or Personal Rights risk to residents in care.