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Inspection visit

Health check

HILLS OF HAYWARD, THELicense 3060063522 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced case management visit at the facility to conduct a resident health and safety check. LPA was granted entry by staff and spoke with Administrator, Eli Cuyson, via telephone regarding the purpose of the visit. There are currently five residents in care. At time of LPA's arrival, at 10am, the facility was experiencing a power outage. Administrator Cuyson was aware and had contacted the office regarding getting electricity repaired or turned on. Electricity turned off at 9:20am and power returned at 10:50am for a duration of one hour and thirty minutes. There were two family members visiting at this time. LPA conducted a health and safety check of all residents in care. Three of three residents were interviewed, and two of two residents were sleeping. LPA obtained the Identification and Emergency Information forms, Medical Assessments and hospice information for all residents. Residents were clean, fed and had no problems with care. One resident required oxygen during the night but a portable oxygen tank was available, if needed. There is no generator on-site. LPA contacted licensee for mitigation plans, in case of prolonged power outage. LPA toured the facility and observed a grocery delivery service arriving. When electricity was turned back on, LPA observed the refrigerator had more than two days of perishable supplies and there were seven days of non-perishables. Water, gas, and phone/internet services were in working order. Appliances were also operational. (Continued on LIC 809-C) (Continued on LIC 809) LPA interviewed five of five staff members regarding the duration of the outage. In December 2025 there was an internet/phone outage but that was resolved. Staff stated this was the first time the electricity has turned off but the gas, water, phone and internet services were working. Staff are being paid for care provided. The following deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Eleazar "Eli" Cuyson, and a copy of this report was given to the facility along with a copy of LIC 809-D and Appeal Rights.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87205(a)Type A

    Licensee must supervise facility operations

    87205 Accountability of Licensee Governing Body (a) The licensee, whether an individual or other entity, shall exercise general supervision over the affairs of the licensed facility and establish policies concerning its operation in conformance with these regulations and the welfare of the individuals it serves. This requirement was not met as evidenced by: Based on LPA observations and interviews power was shut-off due to non-payment. This poses an immediate health and safety risk for five of five residents in care.

  • 87213Type A

    Financial plan and required reporting obligations

    87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents. This requirement is not met as evidenced by: Based on LPA observation and staff interviews, the electricity bill was not paid and was shut-off for one hour and thirty minutes. This poses an immediate health and safety risk for the five of five residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the January 8, 2026 inspection of HILLS OF HAYWARD, THE?

This was an other inspection of HILLS OF HAYWARD, THE on January 8, 2026. 2 citations were issued: 2 Type A (serious).

Were any citations issued to HILLS OF HAYWARD, THE on January 8, 2026?

Yes, 2 citations were issued (2 Type A, 0 Type B). The first citation was for: "87205 Accountability of Licensee Governing Body (a) The licensee, whether an individual or other entity, shall exercise..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

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