Public Record
The Hills of Hayward
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About this facility
Operating details and county context
Operating details
- Capacity
- 6 residents
- Phone
- (714) 827-1016
- Address
- 835 S Hayward Street
- Licensed since
Orange County context
1,108*CCLD
Total facilities
3.4*CCLD
Avg citations
7.3*CCLD
Avg visits
2.1*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
13 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2026
- 87411(a)Type A
Facility personnel sufficiency and competence
87411(a) (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...The licensing agency may require any facility to provide additional staff whenever it determines...that the needs of the...residents,the extent of services provided...require...additional staff for the provision of adequate services. This requirement is not met as evidenced by: Based on LPA observations and interviews there is one staff to five residents; which poses an immediate health and safety risk to persons in care.
- 1569.695(c)Type A
Based on LPA record review and interview, the licensee did not comply with the section cited above in for five of five residents which poses an immediate health, safety risk to persons in care.
- 1569.605Type A
§1569.605 Liability insurance; coverage requirements: On and after July 1, 2015, all residential care facilities for the elderly... shall maintain liability insurance covering injury to residents and guests in the amount of at least...($1,000,000)...per occurrence and...($3,000,000)... caused by the negligent acts or omissions to act of, or neglect by, the licensee or its employees. This requirement is not met as evidenced by: Based on LPA file review and interview with Administrator the facility does not have current liability insurance. This poses an immediate health and safety risk to all residents in care
- 87307(a)(2)(B)Type B
Prohibition on using other rooms as bedrooms
No room commonly used for other purposes shall be used as a sleeping room for any resident. This includes any hall, stairway, unfinished attic, garage storage area, shed or similar detached building. This requirement is not being met as evidenced by LPA observed and staff reported they sleep/live in the patio room next to the living room. This poses a potential health,safety and/or personal rights risk to residents in care.
- 87213Type A
Financial plan and required reporting obligations
87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents. This requirement is not met as evidenced by: Based on LPA observation and staff interviews, the facility staff have not been paid for two pay periods. This poses an immediate health and safety risk for all residents in care.
- 1569.605Type A
§1569.605 Liability insurance; coverage requirements: On and after July 1, 2015, all residential care facilities for the elderly... shall maintain liability insurance covering injury to residents and guests in the amount of at least...($1,000,000)...per occurrence and...($3,000,000)... caused by the negligent acts or omissions to act of, or neglect by, the licensee or its employees. This requirement is not met as evidenced by: Based on LPA file review the facility does not have current liability insurance. This poses an immediate health and safety risk to all residents in care.
- 87405(a)Type B
Certified administrator requirements and substitute coverage
87405 Administrator - Qualifications and Duties (a) ll facilities shall have a qualified and currently certified administrator... The administrator shall have sufficient freedom from other responsibilities and shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of the facility...This requirement is not met as evidenced by: Based on LPA interviews, AD is not at facility for a sufficient number of hours. This poses a potential risk for residents health and safety in care.
- 82713Type A
87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents. This requirement is not met as evidenced by: Based on LPA observation and staff interviews, the cable/internet bill was not paid and was shut-off for two days. This poses an immediate health and safety risk for the five of five residents in care.
- 87412(c)Type B
Document required staff training and orientation
87412 Personnel Records ( c) Licensees shall maintain in the personnel records verification of required staff training and orientation. This requirement was not met as evidenced by: Based on LPA review of four of four personnel records and in-service training, staff training was not documented since January 24, 2025. This poses a potential risk for residents in care.
- 87458(a)Type B
Obtain baseline medical assessment before resident admission
87458 Medical Assessment (a) Prior to a person's acceptance as a resident, the licensee shall obtain documentation of a medical assessment, signed by a licensed medical professional acting within the scope of their practice and made within the last year, to be kept in the resident's record. This requirement was not met as evidenced by: Based on LPA review of five of five resident records, two of five residents did not have a medical assessment on file.
- 87213Type A
Financial plan and required reporting obligations
87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents. This requirement is not met as evidenced by: Based on LPA observation and staff interviews, the electricity bill was not paid and was shut-off for one hour and thirty minutes. This poses an immediate health and safety risk for the five of five residents in care.
- 87205(a)Type A
Licensee must supervise facility operations
87205 Accountability of Licensee Governing Body (a) The licensee, whether an individual or other entity, shall exercise general supervision over the affairs of the licensed facility and establish policies concerning its operation in conformance with these regulations and the welfare of the individuals it serves. This requirement was not met as evidenced by: Based on LPA observations and interviews power was shut-off due to non-payment. This poses an immediate health and safety risk for five of five residents in care.
2025
- 87213Type B
Financial plan and required reporting obligations
87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents; shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency. This requirement is not met as evidenced by: Based on LPA document review, rent payment did not have funds available and bounced back. This poses a potential health and safety risk to residents in care.
Inspection record
25 visits on record since 2024. Most recent on 2026-05-29.
2 routine inspections, 3 complaint visits. 2 complaints on record, 5 of 2 substantiated.
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Other1 Type ARead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Inspection1 Type ARead inspector’s narrative
- Other1 Type A · 1 Type BRead inspector’s narrative
- Other2 Type ARead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Complaint1 Type A · 3 Type BRead inspector’s narrative
- Other2 Type ARead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
13 citations across the record on file
Nearby
Other licensed assisted living facilities in Anaheim
FAQ
Common questions about this facility
Is The Hills of Hayward licensed in California?
Yes, The Hills of Hayward is currently licensed in California. It has been licensed since 2024.
How many citations does The Hills of Hayward have?
The Hills of Hayward has 13 citations on record: 8 Type A (more serious) and 5 Type B citations. It has received 25 visits (2 inspections, 3 complaint visits, 20 other visits).
When was The Hills of Hayward last inspected?
The Hills of Hayward was last inspected on May 29, 2026 (1 week ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is The Hills of Hayward?
The Hills of Hayward is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 6 residents. It is located in Anaheim, Orange County, California.
How does The Hills of Hayward compare to other assisted living facilities in Orange County?
The Hills of Hayward has 13 citations. The county average is 3.4 citations per facility. There are 1,108 assisted living facilities in Orange County.
Does The Hills of Hayward have any serious violations?
The Hills of Hayward has 8 Type A citations on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
Has The Hills of Hayward had any complaint inspections?
The Hills of Hayward has received 3 complaint-triggered inspections. 5 resulted in substantiated findings. Complaint inspections are triggered when someone reports a concern to CCLD.
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