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Inspection visit

Complaint

HILLS OF HAYWARD, THELicense 306006352
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to conduct a complaint investigation. LPA was greeted and granted entry by staff at 8am. LPA spoke with Administrator, Eli Cuyson, via phone and explained the purpose of the visit. LPA reviewed and obtained copies of four of four staff records. Four of four staff had the following: Personnel Record (LIC 501), Health Screening Report with Tuberculosis readings (LIC 503), Criminal Record Statement (LIC 508), current First Aid and Cardiopulmonary Resuscitation (CPR) training and are fingerprint cleared through the Department. Based on LPA record review, observations and interviews, the allegation is false, could not have happened, and/or is without a reasonable basis. Thus the allegation that Staff did not complete a health screening is Unfounded. An exit interview was conducted, via phone, with Administrator Eli Cuyson. A copy of this report was provided to the facility.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 82713Type A

    87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents. This requirement is not met as evidenced by: Based on LPA observation and staff interviews, the cable/internet bill was not paid and was shut-off for two days. This poses an immediate health and safety risk for the five of five residents in care.

  • 87405(a)Type B

    Certified administrator requirements and substitute coverage

    87405 Administrator - Qualifications and Duties (a) ll facilities shall have a qualified and currently certified administrator... The administrator shall have sufficient freedom from other responsibilities and shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of the facility...This requirement is not met as evidenced by: Based on LPA interviews, AD is not at facility for a sufficient number of hours. This poses a potential risk for residents health and safety in care.

  • 87412(c)Type B

    Document required staff training and orientation

    87412 Personnel Records ( c) Licensees shall maintain in the personnel records verification of required staff training and orientation. This requirement was not met as evidenced by: Based on LPA review of four of four personnel records and in-service training, staff training was not documented since January 24, 2025. This poses a potential risk for residents in care.

  • 87458(a)Type B

    Obtain baseline medical assessment before resident admission

    87458 Medical Assessment (a) Prior to a person's acceptance as a resident, the licensee shall obtain documentation of a medical assessment, signed by a licensed medical professional acting within the scope of their practice and made within the last year, to be kept in the resident's record. This requirement was not met as evidenced by: Based on LPA review of five of five resident records, two of five residents did not have a medical assessment on file.

FAQ · About this visit

Common questions about this visit

What happened during the January 28, 2026 inspection of HILLS OF HAYWARD, THE?

This was a complaint inspection of HILLS OF HAYWARD, THE on January 28, 2026. The inspection found no deficiencies and no citations were issued.

Were any citations issued to HILLS OF HAYWARD, THE on January 28, 2026?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.