Complaint·January 28, 2026

(Continued from LIC 9099) LPA reviewed five of five resident records. Two of five residents, Residents #2 and #3, did not have medical assessments on file and one resident, Resident #1, has not had a medical assessment since October 22, 2024. Resident #1 has a diagnosis of Senile Degeneration of the Brain, Dementia. Staff #1 contacted Administrator (AD) who also stated the paperwork could be with hospice. Thus, three of five resident records had old or missing medical assessments. The allegation that Resident records are incomplete is Substantiated. LPA interviewed three of three staff members and the Administrator (AD) regarding the number of hours the AD is present at the facility. Three of three staff members could not confirm that the AD was present for, at the minimum twenty hours, required weekly at the facility. LPA spoke with the AD who, at the present, oversees multiple facilities and was told an Administrator would be assigned to this location. The Personnel Record (LIC 500) was not updated. Thus the allegation that Administrator not present at the facility a sufficient number of hours is Substantiated. At time of entry, at 8am, facility did not have cable/internet services. LPA spoke with AD and CEO regarding this and, because of the change of management, there have been transition issues with accessing utilities. LIcensee is assisting in transitioning utility account information and access to the new management, Lotus Senior Housing and are working to pay any outstanding bills that were not paid. LPA toured the facility and observed the phone was working, power was on, there was water and gas and heater was operational. Cable/ internet was operational at 9:15am. LPA spoke with five of five residents and all stated they were doing fine and there were no issues. Residents and family members have received notice of the management change and a Change of Ownership is currently in process. Thus, the allegation that the Facility is in financial distress is Substantiated at this time. Based on LPA interviews, record review and observations, the preponderance of evidence standard has been met. Therefore the above allegations: Staff did not complete required training, Resident records are incomplete, Administrator not present at the facility a sufficient number of hours and the Facility is in financial distress are Substantiated. The following deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Eli Cuyson, Administrator (AD) via phone with Staff #1 (S1) designated to sign the reports and a copy of this report was given to the facility along with a copy of the LIC 9099-D, LIC 858, LIC 859 and Appeal Rights.