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Inspection visit

Follow-up on corrections

HILLS OF HAYWARD, THELicense 3060063522 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced Case Management visit to conduct a health and safety check on the residents in care. LPA was greeted and granted entry by Staff #1 (S1) at 1:00pm. Administrator (AD), Heddy "Girlie" Mae Oyson was notified by the staff that LPA was at the facility and contacted LPA via phone. When asked about current liability insurance, AD deferred for LPA to contact Licensee. During the visit LPA observed there were two-days of perishable food and seven-days of non-perishable food on-hand. Both refrigerator/freezer units were fully stocked with a variety of fruits and vegetables. LPA confirmed all utilities were operational; which include: electricity, water/trash, gas/heat and cable/internet/phone. The facility was clean and there were no odors detected. LPA conducted a health and safety check for the five residents in care. Residents were observed in their bedrooms relaxing or napping after lunch. All residents were groomed and dressed. Two of five residents were sleeping and LPA interviewed three awake and alert residents. Three of the five residents confirmed they had plenty of food, that the utilities have not been shut-off and the staff provide for their care needs. Three of five residents interviewed had no issues with care being provided. LPA interviewed three of three staff members. Three of three staff confirmed they had not been paid for the past pay period. AD shared with LPA that staff checks were in AD's possession and that she would courier the checks to the facility while the LPA was present. Checks arrived prior to 3pm and staff deposited via mobile phone apps. Checks were on hold or pending so funds were not available. (Continued on LIC 809-C) (Continued from LIC 809) LPA toured the exterior of the property and observed the front lawn to be overgrown. Staff confirmed there has not been gardening service since December 2025. The backyard is concrete and all pathways were clear of hazards and obstruction. LPA confirmed the lease payment for February was paid timely. The following deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations and Health and Safety Code. A Civil Penalty of $250 is being assessed for Failure to Correct/Repeat Violation.. An exit interview was conducted via phone with Heddy "Girlie" Mae Oyson, Administrator. AD gave permission for Staff #1 (S1) to sign licensing reports. A copy of this report was given to the facility along with a copy of the LIC 811, LIC 421-FC, LIC 809-D and Appeal Rights.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.605Type A

    §1569.605 Liability insurance; coverage requirements: On and after July 1, 2015, all residential care facilities for the elderly... shall maintain liability insurance covering injury to residents and guests in the amount of at least...($1,000,000)...per occurrence and...($3,000,000)... caused by the negligent acts or omissions to act of, or neglect by, the licensee or its employees. This requirement is not met as evidenced by: Based on LPA file review the facility does not have current liability insurance. This poses an immediate health and safety risk to all residents in care.

  • 87213Type A

    Financial plan and required reporting obligations

    87213 Finances. The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents. This requirement is not met as evidenced by: Based on LPA observation and staff interviews, the facility staff have not been paid for two pay periods. This poses an immediate health and safety risk for all residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the February 20, 2026 inspection of HILLS OF HAYWARD, THE?

This was an other inspection of HILLS OF HAYWARD, THE on February 20, 2026. 2 citations were issued: 2 Type A (serious).

Were any citations issued to HILLS OF HAYWARD, THE on February 20, 2026?

Yes, 2 citations were issued (2 Type A, 0 Type B). The first citation was for: "§1569.605 Liability insurance; coverage requirements: On and after July 1, 2015, all residential care facilities for the..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.