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Inspection visit

Follow-up

HILLS OF HAYWARD, THELicense 3060063522 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced Case Management visit to conduct a health and safety check on the residents in care. LPA was greeted and granted entry by Staff 1 (S1). Administrator (AD), Heddy "Girlie" Mae Oyson was notified by phone that LPA was at the facility. LPA asked if the facility had current liability insurance, Administrator stated that is it being taken care of by the Licensee. The Administrator could not provide proof of liability insurance. LPA and Staff 1 toured the facility. LPA observed the facility has electricity, gas and water service. LPA observed the See Something Say Something poster (PUB 475) posted in the dining room/kitchen. The poster is visible from the front door. The living room has a fireplace that is screened. LPA observed a 2 day perishable and a seven day non-perishable food supply on hand in the kitchen. Medication is locked in cabinet in the dining room. Hot water measured 117.6 degrees Fahrenheit in the shared bathroom in the main hallway. LPA observed all resident rooms have the required furniture. LPA observed all bathrooms are clean and operational. LPA interviewed Staff 1, Staff 2 and Staff 3 who reported they were paid last Friday. LPA interviewed 2 out of 5 residents who reported no issues and stated staff are always available to assist. 3 residents were sleeping during the visit. LPA observed 2 beds in the patio room which is next to the living room. Staff reported they live/sleep in the patio room. LPA toured the exterior of the facility. No bodies of water observed. LPA observed weeds in the backyard. Staff confirmed there has not been gardening service since December 2025. Both exit gates are operational. No obstacles or hazards observed in the backyard. No obstacles or hazards observed in the facility. Smoke detectors/carbon monoxide detectors tested operational. Deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations and Health and Safety Code. A Civil Penalty of $250 is being assessed for Failure to Correct/Repeat Violation. An exit interview was conducted via phone with Heddy "Girlie" Mae Oyson, Administrator. AD gave permission for Staff #1 (S1) to sign licensing reports. A copy of this report was given to the facility along with a copy of the LIC 811, LIC 421-FC, LIC 809-D and Appeal Rights.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.605Type A

    §1569.605 Liability insurance; coverage requirements: On and after July 1, 2015, all residential care facilities for the elderly... shall maintain liability insurance covering injury to residents and guests in the amount of at least...($1,000,000)...per occurrence and...($3,000,000)... caused by the negligent acts or omissions to act of, or neglect by, the licensee or its employees. This requirement is not met as evidenced by: Based on LPA file review and interview with Administrator the facility does not have current liability insurance. This poses an immediate health and safety risk to all residents in care

  • Prohibition on using other rooms as bedrooms

    No room commonly used for other purposes shall be used as a sleeping room for any resident. This includes any hall, stairway, unfinished attic, garage storage area, shed or similar detached building. This requirement is not being met as evidenced by LPA observed and staff reported they sleep/live in the patio room next to the living room. This poses a potential health,safety and/or personal rights risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the February 24, 2026 inspection of HILLS OF HAYWARD, THE?

This was an other inspection of HILLS OF HAYWARD, THE on February 24, 2026. 2 citations were issued: 1 Type A (serious) and 1 Type B.

Were any citations issued to HILLS OF HAYWARD, THE on February 24, 2026?

Yes, 2 citations were issued (1 Type A, 1 Type B). The first citation was for: "§1569.605 Liability insurance; coverage requirements: On and after July 1, 2015, all residential care facilities for the..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.