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Inspection visit

Follow-up on corrections

HILLS OF HAYWARD, THELicense 3060063521 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Rose Ruppert came unannounced to conduct a Case Management visit. LPA was greeted and granted entry by Staff #1 (S1) at 1:45pm. LPA spoke with Administrator (AD) Heddy "Girlie" Mae Oyson via phone regarding the purpose of the visit. The facility temperature was 73 degrees Fahrenheit and air conditioning, power, water/trash and cable internet were in working order. The facility retained two days of perishable food and seven days of non-perishable food. The hot water temperature in the resident bathroom was 114.1 degrees Fahrenheit. At time of visit, one staff member was present providing care for the five residents. The Administrator (AD) had recently left to go to another facility but will return to work as the second staff member at this time. LPA spoke with AD and requested a staff plan to ensure there is enough staff to provide services necessary to meet residents' needs. A citation will be given. LPA also asked if liability insurance is current for the facility. AD stated the liability insurance is not current at this time. Civil Penalties will be assessed for not having liability insurance from 3/20-3/24/2026 for five days X $100/day = $500. LPA interviewed three of three residents regarding care. Two of three residents confirmed there is one staff member that provides the care in the facility. Residents stated the utilities have remained on and the staff member is able to meet the residents needs. Two of the five residents in care were sleeping in their rooms. LPA knocked on the door and one smiled and waved and promptly went back to sleep. Both residents were dressed, clean and comfortable. (Continued on LIC 809-C) (Continued from LIC 809) Two of two staff shared that they were fully paid for the pay period of 2/4-2/18/2026. Staff were partially paid for the pay period of 2/19-3/15/2026 and expect to be paid the second payment on Wednesday, March 25th. A staff member has left due to financial distress. Civil penalties will be assessed for 87213 Finances for 3/20-3/24/2026 for five days X $100/day = $500. Total amount assessed is $1000. The following deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Staff #1 for Heddy "Girlie" May Oyson , Administrator (AD) and a copy of this report was given to the facility along with a copy of the LIC 809-D, Appeal Rights and LIC 421-FCs.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87411(a)Type A

    Facility personnel sufficiency and competence

    87411(a) (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...The licensing agency may require any facility to provide additional staff whenever it determines...that the needs of the...residents,the extent of services provided...require...additional staff for the provision of adequate services. This requirement is not met as evidenced by: Based on LPA observations and interviews there is one staff to five residents; which poses an immediate health and safety risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the March 24, 2026 inspection of HILLS OF HAYWARD, THE?

This was an other inspection of HILLS OF HAYWARD, THE on March 24, 2026. 1 citation were issued: 1 Type A (serious).

Were any citations issued to HILLS OF HAYWARD, THE on March 24, 2026?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "87411(a) (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services neces..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

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