complaint·April 30, 2025

Further, the family member of R1, relocated from out of state to be available for R1’s care and financial needs. During the visit, R1's pre-admission appraisal, physicians report, and care plan were all reviewed. The care being provided was consistent with the documents that were reviewed and R1's diagnoses. Regarding the allegation: Facility failed to provide incontinent care. 0 of 5 individuals interviewed were able to corroborate the allegation. None of the individuals could provide any information or evidence to support the allegation. According to 3 individuals that were interviewed, including R1, and a family member of R1, the resident can go to the restroom on their own. R1 said at night when the residents needs to go to the restroom, R1 gets out of bed and by the time R1 turns on the light, the caregivers are running to the room to ask if everything’s okay. R1’s family member stated R1’s pull ups are for emergencies only. The family member explained one of the residents medications causes diarrhea that R1 cannot control. During the visit, LPA did not observe any smells or stains in R1’s bedroom. All resident bedrooms were clean, organized, and there were no odors. No signs of a lack of incontinent care were present. Photos were taken. Regarding the allegation: Facility failed to provide the resident water. 0 of 5 individuals interviewed were able to corroborate the allegation. None of the individuals could provide any information or evidence to support the allegation. According to two staff members that were interviewed, residents have sippy cups that are filled with water near them through out the day. If they don’t have their sippy cup with them, they have a bottle of water. During the interview with R1, there was a bottle of Smart water on their nightstand. R1 drank out of the bottle throughout the interview process. When R1 was asked about getting water, R1 stated there’s a water tap in the kitchen that gives you cold and hot water and said there’s a faucet too. R1 stated they prefer the faucet because the water machine is too complicated. Based on the information gathered during through interviews, document review, and observation, the allegations are deemed Unfounded, meaning the allegations are false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.