complaint·August 18, 2025

It was alleged that staff did not allow resident visitation at the facility. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. Per observation and documentation review, facility has a visitation log, and it was observed that each visitor signs in. During the visit, LPA observed multiple visitors signing in and visiting residents. It was alleged that staff did not allow resident phone calls at the facility. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. It was observed that R1’s family would call R1, however R1 would decline in wanting to speak to specific family members due to being “scared”. Per documentation review, it was observed that R1’s POA has placed certain individuals on a “do not call list”, due to those individuals contributing to heightening R1’s anxiety. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, this allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with AD Aronne & HM Zamarripa. A copy of this report was provided and explained.