complaint·August 18, 2025

It was alleged that staff are not providing adequate food service to resident. LPA conducted 6 resident interviews of which all 6 interviews did not corroborate with the allegation by stating that the food being served was “good” and also confirmed that the facility staff will ask each resident what kind of food they want, to which all 6 residents provided confirmation that facility will always serve their preferred foods. LPA conducted 2 staff interviews of which 2 interviews did not corroborate with the allegation by stating that despite the facility having a menu, the residents are always asked what they prefer to eat that day, or alternatives are provided. LPA reviewed the facility menu, and observed that the daily menu includes fruits, vegetables, meat, dairy, and carbs. Meals are served three times a day, and snacks are provided regularly, while adhering to each resident’s dietary needs. It was alleged the staff do not ensure resident has privacy. LPA conducted 6 resident interviews of which all 6 interviews did not corroborate with the allegation by stating that the facility will provide privacy when requested (such as during phone calls, or private conversations). LPA conducted 2 staff interviews of which 2 interviews did not corroborate with the allegation. Per documentation review, it was observed that each resident was educated on their personal rights. It was alleged that staff are not providing activities for resident. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. During the tour of the facility, LPA observed residents engaging in their preferred activities and residents were observed to be content. LPA also observed that the facility has a schedule of activities posted on a whiteboard in the hallways, of which activities include: art class, bingo, and a variety of other games. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, this allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with AD Aronne & HM Zamarripa. A copy of this report was provided and explained.