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Inspection visit

Health check

HILLS OF MALLORCA, THELicense 3060064921 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On March 9, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to conduct a Case Management - Health Checks. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Administrator Janine Cuyson was notified via telephone and later arrived to assist with today's inspection. On today's visit, LPA observed four residents in care and two care giving staff present. LPA observed residents to be in clean clothes. LPA, accompanied by a care giving staff, conducted a tour of the physical plant. LPA inspected the four resident bedrooms and observed them to be free of hazards. LPA observed residents bedrooms to have the required furnishings of a bed, a chair, a chest of drawers, and a lamp. LPA observed resident beds to have clean linens and blankets. LPA observed additional linens to be stored in a hallway closet. LPA inspected the two shared resident bathrooms and observed them to be clean. Bathrooms were equipped with grab bars and non-skid floor mats. The water in each of the resident bathroom was operational and measured between 109.4 to 110.6 degrees Fahrenheit. LPA observed one set of lights in one of the resident bathrooms continues to be non-operational and has not been fixed yet. LPA observed the facility has a two day perishable and seven day nonperishable food supply on hand. LPA observed kitchen appliances to be clean and operational. LPA observed the facility has a three day emergency food and water supply stored in the attached two car garage. No health or safety concerns were observed during the visit. LPA observed all of the facilities utilities to be operational during the visit. LPA additionally conducted interviews with three staff and four residents during the visit. CONTINUED ON LIC809-C Three out of the three staff interviewed reported that they were initially supposed to be paid on March 5, 2026, for the hours they worked from February 4, to February 18, 2026. However, their pay date was changed to March 7, 2026. Three out of three staff interviewed reported that they have not been paid for the hours they worked from February 4, to February 18, 2026, and have not been told when they will be getting paid. Based on the observations made during today's visit, a deficiency is being cited on the attached LIC809-D page. A civil penalty will also be assessed in the amount of $250.00 for a repeat violation. The Licensee is receiving the same citation that was previously issued on February 24, 2026. An exit interview was conducted with Administrator Janine Cuyson. A copy of the report and Appeal Rights were provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87213Type A

    Financial plan and required reporting obligations

    87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested documents to Community Care Licensing as agreed upon. Additionally, the Licensee did not ensure staff have been paid on schedule. This poses an immedate health, safety, and personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the March 9, 2026 inspection of HILLS OF MALLORCA, THE?

This was an other inspection of HILLS OF MALLORCA, THE on March 9, 2026. 1 citation were issued: 1 Type A (serious).

Were any citations issued to HILLS OF MALLORCA, THE on March 9, 2026?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit s..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.