The Hills of Mallorca

Kitchen sanitation against contamination sources

87555 General Food Service Requirements: (b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects.This requirement was not evidenced by: Based on observation, the Licensee did not ensure kitchen areas to be free of vermin as LPA observed fourteen dead cockroaches to be present in various areas throughout the kitchen. This poses an immediate health, safety, and personal rights risk to persons in care.

Financial plan and required reporting obligations

87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested financial documents to the Department as agreed upon to assess their current financial situation. This poses an immediate health, safety, and personal rights risk to persons in care.

Financial plan and required reporting obligations

87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested documents to Community Care Licensing as agreed upon. Additionally, the Licensee did not ensure staff have been paid on schedule. This poses an immedate health, safety, and personal rights risk to persons in care.

Financial plan and required reporting obligations

87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested documents to Community Care Licensing as agreed upon. Additionally, the Licensee did not ensure staff have been paid on schedule. This poses an immedate health, safety, and personal rights risk to persons in care.

Maintain facility in clean, safe, sanitary condition

87303 Maintenance and Operation: (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement was not evidenced by: Based on observation, the Licensee did not ensure the facility is in good repair. LPA observed two lights in a resident's bathroom to be non-operational and three light bulbs in a resident bathroom to be non-operational. This poses a potential health, safety, and personal rights risk to persons in care.

Financial plan and required reporting obligations

87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested documents to Community Care Licensing as agreed upon. Additionally, the Licensee did not ensure staff have been paid on schedule. This poses an immedate health, safety, and personal rights risk to persons in care.

§1569.605 Liability insurance; coverage requirements: ..all residential care facilities for the elderly.. shall maintain liability insurance covering injury to residents and guests..This requirement was not evidenced by: Based on observation, interviews, and records reviewed, the Licensee did not ensure there was RCFE liability insurance for the facility. This poses an immediate health, safety, and personal rights risk to persons in care.

Update reappraisal at required intervals

87463 Reappraisals: (a) The pre-admission appraisal, as specified in Section 87457, Pre-Admission Appraisal, shall be updated in writing as frequently as necessary or once every 12 months, whichever occurs first...This requirement was not evidenced by: Based on records reviewed, the Licensee did not ensure there was a Reappraisal on file for Resident #1 (R1) and that the Reappraisals for Resident #2 (R2) and Resident #3 (R3) were updated as frequently as necessary. This poses a potential health, safety, & personal rights risk.

Complete admission suitability appraisal

87457 Pre-Admission Appraisal: (c) Prior to admission a determination of the prospective resident's suitability for admission shall be completed and shall include an appraisal of their individual service needs...This requirement was not evidenced by: Based on observations and records reviewed, the Licensee did not ensure there was a Pre-Admission Appraisal on file for Resident #1 (R1). This poses a potential health, safety, and personal rights risk to persons in care.

87459 Functional Capabilities: (a) The facility shall assess the person's need for personal assistance and care by determining his/her ability to perform specified activities of daily living. Such activities shall include, but not be limited to.. This requirement was not evidenced by: Based on observations and records reviewed, the Licensee did not ensure that there were functional capability assessments on file for the four residents in care. This poses a potential health, safety, and personal rights risk to persons in care.

87608 Postural Supports (a) ... Postural supports may be used ..(5) Under no circumstances shall postural supports include..(B) Bed rails that extend the entire length of the bed are prohibited except for residents who are currently receiving hospice care. This requirement was not evidenced by: LPA observed that Resident #4 (R4) had full bed rails, however, R4 is currently not receiving hospice services and did not have an order on file for any bed rails. This poses a potential health, safety, and personal rights risk to persons in care.

Financial plan and required reporting obligations

Per CCR 87213 on Finances: "The licensee shall have a financial plan(...) that assures sufficient resources to meet operating costs for care of residents". This requirement is not met as evidenced by: Based on the review of utilities requested during the present visit, multiple occurrences of late payments were recorded for staff wages. This constitutes a potential risk to the health, safety and personal rights of individuals in care.

Require fire clearance before non-temporary bedridden admission

Based on observation and records reviewed, the licensee did not comply with the section cited above as two residents were found to be assessed to be bedridden per their most recent physicial report while the facility's fire clearance does not include bedridden residents at the time of the visit. This poses an immediate health, safety or personal rights risk to persons in care. Immediate civil penalty assessed.

Provide resident hot water for personal care

Based on observation, the licensee did not comply with the section cited above as the two bathrooms faucets used for personal grooming were measured to be delivering water at 126F and 132F which poses an immediate health, safety or personal rights risk to persons in care.

Provide resident hot water for personal care

87303 Maintenance and Operation: (e): Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care...Hot water temperature controls shall be maintained...of not less than 105 degrees F and not more than 120 degrees F. This requirement is not evidenced by:The licensee failed to ensure the hot water was within regulatory requirement as the hot water temperature measured between 141.8 to 157.2 degrees Fahrenheit. This poses an immediately health and safety risk to persons in care.

Financial plan and required reporting obligations

Per CCR Section 87213 on Finances: "The licensee shall have a financial plan (...) that assures sufficient resources to meet operating costs for care of residents". This requirement is not met as evidenced by: Based on records reviewed and interviews conducted,(...) it has been determined that the licensee had been unable to cover operating costs related to the leased property for the period of January to April 2025. This constitutes a potential risk to the health, safety and personal rights of individuals in care.

Per CCR 87211(d): "The licensee shall notify the Department in writing within two business days of any of the following specified events, or knowledge thereof: (...) (2) An unlawful detainer action is initiated against the licensee. (...)(4) The licensee receives a written notice of default of payment of rent. This requirement was not met as evidenced by: Based on interviews conducted and records reviewed, no written reports of past due rent or of an unlawful detainer were provided to the Department. This constitutes a potential risk to the health, safety and personal rights of residents in care.

Admission agreement signing and dating deadline

Per CCR Section 87507(c): "(c) Admission agreements shall be signed and dated (...) by the resident or the resident’s representative, if any, and the licensee or the licensee’s designated representative no later than seven days following admission." This requirement is not met as evidenced by: Based on records reviewed during the facility visit, there are no current signed admission on file for any of the five residents with the presently licensed entity. This constitutes a potential risk to the health, safety and personal rights of individuals in care.