Complaint·September 26, 2024

An immediate civil penalty of $500 was issued due to lack of supervision which led to R1's eloping and wandering away from the facility. Allegation: Staff billed resident for services not rendered. LPA reviewed R1’s assessment dated 6/11/2024 which shows that R1 needed the following care: status checks (16 per shift), psychosocial (behavioral interventions), dressing, laundry, medication assistance, and special care (exit seeking). This combination of care put R1 at a level 5 which was billed at $3,000 per month. On the night that R1 eloped from the facility, staff were assigned to complete 16 status checks per shift in addition to supervising R1 for exit seeking. Therefore, R1 was being billed for supervision that was not being provided at the time of the elopement. Based on the information detailed above, LPA finds the allegations to be substantiated. A finding that the allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiency cited on 9099-D. Appeal rights were printed and given. Exit interview conducted. A copy of this report was left at the facility. teleconference and frequent emails. Allegation: Staff do not answer facility telephone Title 22 regulations and California Health and Safety Code does not specify that staff are required to answer the facility phone. There is a regulation that states the resident has the right to reasonable access to telephones to both make and receive confidential calls. The regulation, however, does not define what reasonable is. The facility does have a receptionist between the hours of 8am until 8pm. A review of the resident's care plan does not have a time frame for staff to expect a phone call for the resident in question which is not required but could have helped to ensure the resident would get the phone call. Based on information obtained, LPA finds the allegations to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted. A copy of this report was left with the facility.